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Taking Advantage of Conversational AI to Deliver Meaningful Customer Experiences
Enterprises across every industry vertical are investing in conversational AI. Contact centers have the unique distinction of being at the intersection of people, processes, and technologies in every enterprise. As such, contact centers need conversational AI now, more than ever. These conversational AI applications and solutions can be catered to various needs depending on what […]
Let AI Solve Your Auto Dialer Headaches and Start Seeing 100% Completion Rates
Technology has always played a meaningful role in sales and customer service. Now—with advancements in AI and a rapid shift to digital during the pandemic—more call center leaders are embracing advanced solutions. Their goals? To accelerate performance, bring down operating costs and deliver more value to customers. To remain relevant in these circumstances, it’s vital […]
The Age of Voice Innovation, Part II: What Keeps You Up at Night
In this Age of Digital Transformation, it is a major challenge for Contact Center and CX professionals just to keep voice-based resources up and running… not to mention managing to keep technology fresh and add new capabilities. Too often they feel they are “damned if they do” buy into the view that the customer care […]
The Age of Voice Innovation, Part II: What Keeps You Up at Night
In the follow-up to “The Age of Voice Innovation, Part I: Attributes of the New Engine” webinar, we are excited to bring you Part II in the series. Voice has remained pervasive for business communications, and it is especially having an impact in this Age of Digital Transformation. However, voice poses major challenges for Contact […]
The Age of Voice Innovation, Part I: The Attributes of the New Engine
The Voice Channel for enterprise communications and customer care is the direct beneficiary of dramatic improvements in automated speech processing. Recognition and transcription are reaching unprecedented levels of accuracy; synthetic voices are often indistinguishable from humans; while voice biometrics detects both real and synthesized imposters reliably and at scale. Join Opus Research and LumenVox for […]
The Age of Voice Innovation, Part I: Attributes of the New Engine Webcast
Dramatic improvements in automatic speech recognition (ASR) and voice technologies have transformed the role of voice communication in the enterprise for customer and employee-facing applications. Speech recognition has reached unprecedented levels of accuracy. Synthetic text-to-speech voices are often indistinguishable from humans. Voice biometrics detects both real and synthesized imposters reliably and at-scale. We’re excited to […]
Strengthening the Customer Experience with Automatic Speech Recognition
With companies rapidly evolving and seeking more voice-enabled applications to deliver powerful experiences, LumenVox was pleased to recently discuss the benefits organizations can see when utilizing an Automatic Speech Recognition (ASR) engine with extremely accurate transcription, flexibility, and high availability. The Power of Speech ASR’s everyday applications are vast, and it’s transforming how multiple industries […]
Delivering Powerful Voice Experiences with ASR
You’re invited to watch our latest 30-minute on demand webinar to find out how to accelerate the launch of new languages and dialects to serve a more diverse group of users in weeks vs. months – all while reducing your total cost of ownership (TCO). During the session, Joe Hagan, Chief Product Officer at LumenVox, […]
Why is Good Speech Recognition so Hard to Find?
As an organization that interacts with customers through speech applications, the quality of your speech recognition technology can make or break your CX. In an ideal world, communicating with technology via speech would be as easy and natural as conversing with a human. This would make it so simple to access information and services remotely. […]
Everything You Didn’t Know About Speech Recognition
With smart speakers and virtual assistants like Amazon Alexa, Apple’s Siri and Google Assistant part of our everyday lives, most of us understand the concept of voice-enabled technology. But how does speech recognition fit into this landscape and, more importantly, what value can it offer your business? What is Speech Recognition? The goal of speech […]
The Secret to Maximizing Speech Recognition ROI: Speech Tuning
The automation provided by Speech Recognition can save your business significant time and resources, with a tangible impact on your profitability. It can also revolutionize your customer experience by enabling self-service, enhancing the value offered in your contact center, and augmenting the usability of your speech applications. All these attributes drive revenue growth. But if […]
What’s the Secret to an Intelligent Auto Dialer?
A robust outbound call strategy needs to invest in the right technology to allow precise and proactive outbound communication. Auto dialers are a common investment because they can boost efficiency. A call center agent often has the menial task of dialing numbers where most of the time, they remain unanswered. Auto Dialers are designed to […]
