CereProc and SmartAction are now part of Capacity!

Answering Machine Detection (AMD)

Enrich customer communication, lessen client handling times, and reduce inbound calls with proactive and extraordinarily accurate outbound phone messages using LumenVox’s Call Progress Analysis with Voice Activity Detection (VAD) technology

Trusted by the world's leading companies

Allianz LumenVox Customer
LumenVox Partner Avaya

Delivering More Than Answering Machine Detection with Tone Detection and Speech Recognition

Reduce Inbound Calls

Answer your customer’s queries before they call you—with timely, accurate information that’s sure to reach them.

Increase Agent Productivity

Over 60% of outbound calls are not answered, and those that are, can take up your agents’ limited time. Move beyond predictive dialers and use Voice Activity Detection (VAD) to interpret answering delays and differentiate between answering machines and humans. Your agents can spend more time speaking with their intended recipients when call volume spikes are minimized.

Improve CX

Customers want clear, concise communication. Improve their experience by enabling your business to give them the information they need--whether delivered by an auto dialer to their voicemail, or through live interaction with an available call center agent.

Get the right message to the right recipient at the right time.

Call Progress Analysis with Voice Activity Detection provides the precision you need for your predictive dialer or IVR.

15B+ outbound messages supported

Our distributed architecture allows for installations for up to tens of thousands of calls simultaneously

Lower Operating Costs

Easily integrate LumenVox CPA into your existing contact center platform​

More value to customers

Forget ignored emails and texts--deliver critical, personalized phone messages for your customers

Simple Development

LumenVox CPA can run on any modern Windows Server release or Linux Red Hat/CentOS 6 & 7

Ready to create an extraordinary voice experience for your customers?​