On Demand Webinar: The Power of Voice Throughout the Customer Experience

Voice Biometrics built to amp up security in your customer service

Use your customers’ unique voice patterns for seamless security and effortless authentication

Trusted by the world’s leading companies

LumenVox Partner Avaya

Voice Biometrics built to amp up security in your customer service

Use your customers’ unique voice patterns for seamless security and effortless authentication

Trusted by the world’s leading companies

LumenVox Partner Avaya

Effortless Authentication

Forget the interrogation. Make your customers’ authentication as easy as a single utterance.

Convenient

A password they’ll never have to remember. Simply speaking will allow your customer to be authenticated and move within the IVR or continue in a live conversation with an agent.

Secure

Just like a fingerprint, no two voices are exactly alike in pattern, rhythm and speed. Enhanced security via voiceprint sounds good to us.

Smart

Simple voiceprint registration and minimal input for authentication creates an intelligent approach to secure customer interaction.

Voice Biometrics creates seamless security—easily

A Better User Experience

No more repeating answers to security questions, or rooting around for a password. Customers can move on to the next step with the unique sound of their voice.

State-of-the-Art Authentication

The sweet sound of security. LumenVox Voice Biometrics’ state-of-the art authentication technology uses the physical and behavioral patterns of your customer’s voice to create a unique voiceprint that all future calls from the same customer are measured against, whether speaking with a live agent, or moving through the IVR self-service system.

Cut Costs, Not CX

When your call center agents spend less time on the phone, your operational costs go down. Avoid fraudsters and identity thieves by comparing voiceprints immediately on the call.

Hear What our Partners and Industry Analysts are Saying about LumenVox

“Including LumenVox voice technology means we’re able to offer very strong authentication at reasonable prices and for both our organisations to benefit from our respective ecosystems."
Grant Crow
CEO at SmilePass
“Our customers include the largest and most successful brands worldwide who depend on us to meet their business objectives and provide outstanding customer experiences. We are seeing the demand for speech as part of the customer experience accelerate across many industries, but especially in financial services. LumenVox has proven to not only be a great partner, but they are able to help us deliver high performing, speech-enabled solutions at scale and deliver large ROI.”
Jason Herrera
Global Client Director, Financial Services at Avaya
"One of the keys to Lumenvox’s success is the broadening of its core portfolio while pivoting to be a more product-focused company. This has doubled LumenVox’s reach and allows the company to market core technologies embedded in a variety of provider platforms or be sold as white-labeled solutions."
Nancy Jamison
Industry Director at Frost & Sullivan
“We're excited to bring the capabilities of LumenVox’ products to our customers. Speech interfaces are of critical importance to our customers, as they enable easy to use interactions that increase customers’ usage and acceptance of automation.”
Michael Hentges
CTO at Digital DataVoice

Using Voice Biometrics from LumenVox

Improve the security of your company and customers by using either passive or active voice biometric authentication--both modalities compare a caller’s voice to their voiceprint.

Contact Center​

Stay agile and protected against fraud with a cost-saving, efficient voice biometric technology that works quickly to reduce call wait times and boost security with an easy-to-use, difficult-to-replicate customer password: their voice.

Conversational AI​

Keep your customer service channels open 24/7, with customers connecting to your brand via Conversational AI, while keeping customer information secure by leveraging the protection of voice biometrics.

Join 2,000+ others creating extraordinary voice experiences with LumenVox

Telynx LumenVox Customer
LumenVox Partner Avaya
Allianz LumenVox Customer