Be relevant, attentive, and accurate with Call Progress Analysis

Today’s customers want real-time updates for their services and products. Use CPA with speech recognition to successfully deliver complete, personalized messages to your customers.

Trusted by the world’s leading companies

Be relevant, attentive, and accurate with Call Progress Analysis

Today’s customers want real-time updates for their services and products. Use CPA with speech recognition to successfully deliver full, customized messages to your customers.

Trusted by the world’s leading companies

Go Beyond Auto-Dialing with High-Tech Telephony

LumenVox Call Progress Analysis uses both Speech Recognition and tone detection to make contact centers more efficient and effective.

Scalable

Whether you’re making a small or large number of outbound calls--we do it all, while you grow your contact centers' outbound messaging strategy.

Precise

Based upon our core ASR technology using VAD, a noise reduction algorithm, LumenVox CPA provides a far superior alternative to 'energy based' AMD recognizers.

Profitable

Reduce your operating costs by as much as 30% with lower call volumes and reduced agent handle time using CPA’s predictive process, identifying when the next agent may be available.

Compatible

By using industry standards, we made it easy for our CPA technology to integrate into your existing calling platform.

Improve Your Outbound Contact Strategy with LumenVox

Technology, 20 years in the making

We’ve been in the telephony and contact center business for years. You can trust us to successfully process speech at scale with Call Progress Analysis.

Advanced automated dialer with call screening capabilities
Harnesses voice-activity detection (VAD) algorithms and signal processing technology
Next-gen AI-powered technology interprets and distinguishes background noise from human voice
Maintain regulatory restriction compliance while benefiting from predictive dialing

Surpassing Speech Recognition

Go over and above predictive dialers. LumenVox’s CPA recognizes speech and detects tone using proprietary VAD technology. Start hitting your contact center targets, knowing that your auto-dialer software is equipped to identify every call with pinpoint accuracy and deliver a full, customized message to your customers when an answering machine tone is detected.

Superior Machine Learning

Contact centers can seamlessly differentiate between speech and non-speech sounds using CPA’s advanced machine learning.

Monitors silence and speech intervals to leave message or connect with a live agent
Quickly distinguishes humans from machines
Predicts one of four outcomes when a call is answered
Utilizes statistical analysis of call volume and average handling times, to begin a second call while an agent finishes the first call, minimizing idle agent time

Hear What our Partners and Industry Analysts are Saying about LumenVox

"One of the keys to Lumenvox’s success is the broadening of its core portfolio while pivoting to be a more product-focused company. This has doubled LumenVox’s reach and allows the company to market core technologies embedded in a variety of provider platforms or be sold as white-labeled solutions."

Nancy Jamison

Industry Director at Frost & Sullivan

“CX-focused organizations understand there is only one chance to make a first impression. INI’s Interactive Speech Attendant, powered by LumenVox, enables companies to realize the best caller experience with a natural, user-friendly interface all while automating the front desk function.”

Danette Craig

President at Interactive Northwest

“Our customers include the largest and most successful brands worldwide who depend on us to meet their business objectives and provide outstanding customer experiences. We are seeing the demand for speech as part of the customer experience accelerate across many industries, but especially in financial services. LumenVox has proven to not only be a great partner, but they are able to help us deliver high performing, speech-enabled solutions at scale and deliver a large ROI.”

Jason Herrera

Global Client Director, Financial Services at Avaya

“We're excited to bring the capabilities of LumenVox’s products to our customers. Speech interfaces are of critical importance to our customers, as they enable easy to use interactions that increase customers’ usage and acceptance of automation.”

Michael Hentges

CTO at Digital DataVoice

“Our strategic partnership with LumenVox will help drive a packaged solution for our ultimate customers, health systems and providers, which will drive patient engagement and improve their overall experience.”

Rajit Kumar

CEO at SpinSci

Using Call Progress Analysis from LumenVox

Recognize speech. Detect tone. Go over and above predictive dialers. When your auto-dialer software is equipped to identify every call with pinpoint accuracy and deliver a full, customized message to your customers, you can hit your contact center targets.

Answering Machine Detection

Deliver the whole message to your customer at exactly the right time with CPA. This technology can determine whether (and when) a human or answering machine is on the other end of the line.

Contact Center

When agents are focused on the customer, your business reaps the rewards. Minimize idle time with CPA’s machine learning, predictive processes which quickly connect your customers to the next available agent.

Let our demo speak for itself

Be relevant, attentive, and accurate with Call Progress Analysis

Be relevant, attentive, and accurate with Call Progress Analysis