CereProc and SmartAction are now part of Capacity!

Conversational AI

Fulfill your biggest business needs with conversational AI-powered applications (including chatbots) to keep you on the cutting edge.

Trusted by the world's leading companies

Allianz LumenVox Customer
LumenVox Partner Avaya

Bring Your Customer Experience to Life with Conversational AI

Deliver personalized conversations at scale

No matter where they’re calling from (or texting or typing) the conversation can pick up where your customer left off.

Support call volume spikes

There are only so many customer service agents. Next time the call volume spikes, feel support on every side, with AI chatbots and voice assistants ready to resolve customer queries, with call categorization based on interaction history, voice patterns, and context. When the IVR steps in, your contact center agents can focus on providing great customer experience for more complex calls.

Provide expert-level customer service

Provide convenience, maintain persistence, and fulfill promises to the most demanding consumer base yet.

Start empowering your interactions with near-human conversation

Transform your speech solutions with conversational AI technology that uses NLP and NLU to understand, interpret, and grasp human language.

Customizable

Fully catered to you and your customers’ needs

Empowering

Sales teams can upsell and cross-sell with extra support

Intelligent

Conversational AI creates consistency, aids marketing plans, and continues learning with every call

Ready to create an extraordinary voice experience for your customers?​