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Privacy Policy
Last Updated: July 28, 2023
An overview of data protection
General
The following gives an overview of what happens to your personal information when you visit our website. Personal information is any data with which you could be personally identified. Detailed information on the subject of data protection can be found in our privacy policy found below.
Data collection on our website
Who is responsible for the data collection on this website?
The data collected on this website are processed by the website operator. The operator’s contact details can be found in the website’s required legal notice.
How do we collect your data?
Some data are collected when you provide it to us. This could, for example, be data you enter on our contact form.
Other data are collected automatically by our IT systems when you visit the website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the page. These data are collected automatically as soon as you enter our website.
What do we use your data for?
Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyze how visitors use the site.
You can contact us at any time using the address given in the legal notice if you have further questions about the issue of privacy and data protection.
Analytics and third-party tools
When visiting our website, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. The analysis of your surfing behavior is usually anonymous, i.e. we will not be able to identify you from this data.
You can prevent this analysis by not using certain tools. Detailed information can be found in the following privacy policy.
General information and mandatory information
Data Protection
We treat your personal data as confidential and in accordance with our data protection obligations and this privacy policy.
If you use this website, various pieces of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.
Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.
Notice concerning the party responsible for this website
The party responsible for processing data on this website is:
LumenVox Corporation
Email: info@lumenvox.com with subject line ‘data security’
The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (names, email addresses, etc.).
Revocation of your consent to the processing of your data
If we require your express consent to process data you may revoke this consent at any time with future effect. An informal email making this request is sufficient.
SSL or TLS encryption
This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and the lock icon is displayed in your browser’s address bar.
If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.
Opposition to promotional emails
We hereby expressly prohibit the use of contact data published in the context of website legal notice requirements with regards to sending promotional and informational materials not expressly requested. The website operator reserves the right to take specific legal action if unsolicited advertising material, such as email spam, is received.
Data collection on our website
Cookies
We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate. Other cookies enable us to track and target the interests of our users to enhance the experience on our Websites and Subscription Service. For example, LumenVox keeps track of the Websites and pages you visit within LumenVox, in order to determine what portion of the pages that are the most popular or most visited. Third parties serve cookies through our Websites for advertising, analytics and other purposes.
What types of cookies do we use and how do we use them?
The specific types of first and third party cookies served through our Websites and the purposes they perform. These cookies include:
- Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our Websites but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.
- Analytics and customization cookies: These cookies collect information that are used either in aggregate form to help us understand how our Websites are being used or how effective our marketing campaigns are, or to help us customize our Websites for you.
- Advertising cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.
- Social networking cookies: These cookies are used to enable you to share pages and content that you find interesting on our Websites through third party social networking and other websites. These cookies may also be used for advertising purposes.
The cookies that are currently deployed on LumenVox are:
| Cookie Name | Domain | Vendor | Purpose | Category |
| _hssrc | Lumenvox.com | HubSpot | HubSpot Analytics | Targeting |
| _hstc | Lumenvox.com | HubSpot | HubSpot Analytics | Targeting |
| hubspotutk | Lumenvox.com | HubSpot | HubSpot Analytics | Targeting |
| gat_UA | Lumenvox.com | Google Analytics | Targeting | |
| _ga | Lumenvox.com | Google Analytics | Targeting | |
| _gcl_au | Lumenvox.com | GoogleTag Manager | Conversion tracking | |
| _gid | Lumenvox.com | Google Analytics | Visitor tracking | |
| Lumenvox-_zldp | Lumenvox.com | Zoho | Zoho SalesIQ | Visitor tracking |
| Lumenvox-zldt | Lumenvox.com | Zoho | Zoho SalesIQ | Visitor tracking |
Some of our web pages use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.
The cookies we use are so-called “session cookies.” They are automatically deleted after your visit. Other cookies remain in your device’s memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.
How to control your cookies
You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.
Server Log Files
The website provider automatically collects and stores information that your browser automatically transmits to us in “server log files”. These are:
- Browser type and browser version
- Operating system used
- Referrer URL
- Host name of the accessing computer
- Time of the server request
- IP address
These data will not be combined with data from other sources.
Contact Form
Should you send us questions via the contact form, we will collect the data entered on the form, including the contact details you provide, to answer your question and any follow-up questions. We do not share this information without your permission.
General Sharing
In addition to the specific sharing practices disclosed above, we also generally share information as descried below:
Within LumenVox. We share your personal information internally and among our affiliated entities for the legitimate business purposes of efficiently and effectively providing services to our customers. Access to your personal information is limited to those on a need-to-know basis.
In the event of a corporate reorganization. In the event that we enter into, or intend to enter into, a transaction that alters the structure of our business, such as a reorganization, merger, acquisition, sale, joint venture, assignment, consolidation, transfer, change of control, or other disposition of all or any portion of our business, assets or stock, we would share personal information with third parties, including the buyer or target (and their agents and advisors) for the purpose of facilitating and completing the transaction. We will also share personal information with third parties if we undergo bankruptcy or liquidation, in the course of such proceedings.
With Service Providers. We share your personal information with our service providers that help us carry out our business.
For legal purposes. We may need to disclose your personal information to third parties, such as legal advisors, law enforcement agencies, or governmental/regulatory bodies to protect our legal interests and other rights, investigate potential illegal conduct, protect against fraud or other illegal activities, prevent harm, for risk management purposes, and to comply with our legal obligations.
Privacy policy revisions
Although most changes are likely to be minor, LumenVox may change its Privacy Policy from time to time, and in LumenVox’s sole discretion. We encourage visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change. We will keep the “Last Updated” section at the top of the page current.
If you are concerned about our use of your Personal Information, please contact us at info@lumenvox.com, with the subject line ‘data privacy’.
