LumenVox: Modular, Speech-Enabling Technology
The AI-driven speech recognition technology you need to transform your voice experiences.
Trusted by the world’s leading companies
Our modular technology is made for flexibility.
We’ve created and collected the best in speech and voice technology that can power your solutions and applications, seamlessly & affordably.
Do more with less when you can rely on highly accurate self-service and IVR containment to lower your agent handling times.
Build world-class CX with LumenVox tools including personalized, conversational AI.
Provides flexibility and control required to easily integrate applications in any environment – on premises, multi-cloud or a hybrid model - at scale.
Our robust toolsets can save you significant time and resources through augmenting your speech applications’ usability, keeping you versatile and profitable.
Modular Speech Technology
Automated Speech Recognition (ASR)
Our flagship product easily recognizes a wide variety of languages and dialects. Accuracy and performance are foundational in LumenVox’s dynamic ASR engine with its end-to-end Deep Neural Network (DNN) architecture.
Call Progress Analysis
Keep your communication clear with Call Progress Analysis (CPA). With high payload delivery, our CPA is also able to recognize the difference between consumer and enterprise machines as well as SIT and busy network tones for a far more effective way to get your messages delivered. Our CPA technology can most accurately determine whether the call has been connected to a live person or to an automated recording system, only beginning the message after a live human pause or an answering machine tone is heard.
Effortlessly authenticate over remote channels, improving both customer experience and security through analyzing your customer’s voice pattern.
Active Voice Biometric Authentication
Passive Voice Biometric Authentication
Convey information to your user with text-to-speech synthesis, in the most natural-sounding voices on the market. Choose the language, pick the voice, and customize your solution. The best part about our TTS? It seamlessly integrates with other LumenVox products to align with your brand.
Hear It From Our Partners and Industry Analysts
Our Core Voice Technology Suite offers more ways to upgrade, enhance and even customize speech applications with simple, easy-to-use interface included with all LumenVox software.
Tune and transcribe your speech applications and leverage statistical confidence values to quickly enhance your speech application through checking syntax, editing the grammar, or testing configuration changes. Migrate over 80% of your grammars and confidence values from legacy applications to the LumenVox ASR with relative ease.
Contact Center Extension
Use voice biometrics in an enterprise call center environment, store and encrypt biometric data, manage users, enroll and configure authentication, and monitor the system.
LumenVox Use Cases
It’s time to put solid technology to good use in voice and speech scenarios.
Enrich customer communication, lessen client handling times, and reduce inbound calls with proactive and extraordinarily accurate outbound phone messages using LumenVox’s Call Progress Analysis (CPA) and Voice Activity Detection (VAD) technology.
Highly-accurate speech recognition with voice biometrics and outbound messaging help you deliver an amazing end-to-end customer experience.
Fulfill your biggest business needs with conversational AI-powered applications (including chatbots) to keep you on the cutting edge.
Stay efficient, secure, and accurate, using LumenVox’s Transcription Engine, fully equipped with an unconstrained grammar--Statistical Language Modeling (SLM) for any natural language application.