In the follow-up to “The Age of Voice Innovation, Part I: Attributes of the New Engine” webinar, we are excited to bring you Part II in the series.
Voice has remained pervasive for business communications, and it is especially having an impact in this Age of Digital Transformation. However, voice poses major challenges for Contact Center and CX professionals to keep their voice-based resources up and running — not to mention managing to keep technology fresh and add new capabilities.
Too often they feel they are “damned if they do” when buying into the view that customer care is moving to chat and text. Or they feel “damned if they don’t” to keep the voice channel up to date with the latest and greatest AI-infused technologies.
On October 5 at 10 AM PT / 1PM ET, join Dan Miller and Derek Top from Opus Research along with LumenVox’s Chief Product Officer, Joe Hagan for “The Age of Innovation, Part II: What Keeps You Up at Night” webinar.
During this conversational session, we will discuss what keeps contact center and CX professionals up at night, including:
- What a move to the cloud looks like and will there be an impact on the customer experience?
- What is driving the increasing need for openness and modularity?
- What is impacting the pace of adoption for speech recognition?
- What happens if you choose to do nothing?
All this and more. You won’t want to miss this session if you are starting to strategize your digital transformation initiative or are about to make decisions on the next steps. Register now for The Age of Innovation, Part II: What Keeps You Up at Night.
ALSO SEE: The on-demand session The Age of Voice Innovation, Part I: Attributes of the New Engine.