CereProc and SmartAction are now part of Capacity!

Exceptional Voice Experiences

Transforming customer engagement with AI-driven speech recognition and voice authentication technology.

Exceptional Voice Experiences

Transforming customer engagement with ease using AI-driven speech recognition and voice authentication technology.

Trusted by some of the world's leading companies

LumenVox Partner Avaya
Allianz LumenVox Customer

Your partner in speech and voice technology​

We’ve spent the last 20 years empowering our partners’ success through collaboration. Our curiosity keeps us innovating for the next 20.

Setting the Standard

Our flexible speech-enabling technology enables you to build a solution that fulfills all your customers’ demands, affordably and reliably.

Singular Focus

We do one thing, and we do it well. And that's speech-enabling your applications. Finally, deliver great voice automation and interactions.

speech recognition software

Transform customer engagement with AI-driven speech recognition​

Whether short and simple commands, or conversational questions, LumenVox ASR and TTS is accurate and affordable, helping you improve efficiencies on both sides of the phone line. You’ll never repeat yourself again.

Effortlessly Reliable

Accurate speech detection and transcription with speech tuning.

Built-In Adaptability​

Recognize multiple dialects from a single global language model to service all of your customers.

Deploy speech technology wherever you want—with our help

We provide you with the utmost flexibility from a capabilities, deployment and monetization perspective. If you can think it, you can build it with LumenVox

Software Built for Your Success

Shorten your development to deployment time with our easy, intuitive technology and toolsets.

Seamless Integration

Simple implementation and management, for any network architecture. We’re here to help.

speech recognition technology

Everyone should be able to build extraordinary voice experiences

Build with LumenVox - highly scalable, accurate speech recognition software that you can rely on.


It goes hand in hand with high performance. Our new ASR engine offers industry leading accuracy and reliability.

Exceptional Flexibility

Our comprehensive suite of speech-enabling software allows you to reimagine your CX from beginning to end in any of your applications.

Superior Scalability

Scalability is built into everything we offer, from reaching new users with existing voice services, to speech-enable new applications to help grow your business.

Remarkable, Real-time Efficiency

With lightning fast efficiency and minimal latency, we provide results for your speech-enabled applications in real-time.

See why LumenVox is the right AI speech recognition engine to build your next extraordinary voice experience.

We’re more than an AI speech recognition engine—we’re here to help your business grow

Danette Craig LumenVox Partner
“CX-focused organizations understand there is only one chance to make a first impression. INI’s Interactive Speech Attendant, powered by LumenVox, enables companies to realize the best caller experience with a natural, user-friendly interface all while automating the front desk function.”
Danette Craig
President at Interactive Northwest
Rajit Kumar LumenVox Partner
“Our strategic partnership with LumenVox will help drive a packaged solution for our ultimate customers, health systems and providers, which will drive patient engagement and improve their overall experience.”
Rajit Kumar
CEO at SpinSci
Nancy Jamison Analyst Frost & Sullivan
“Simplicity is the hallmark of a LumenVox customer engagement. From fitting technology into an existing environment to extremely flexible pricing and consumption models, LumenVox is an easy company to work with. The company continues to innovate across its core components and develops new functionalities that address key trends in the industry.”
Nancy Jamison
Industry Director at Frost & Sullivan
Avaya LumenVox Partner
“Our customers include the largest and most successful brands worldwide who depend on us to meet their business objectives and provide outstanding customer experiences. We are seeing the demand for speech as part of the customer experience accelerate across many industries, but especially in financial services. LumenVox has proven to not only be a great partner, but they are able to help us deliver high performing, speech-enabled solutions at scale and deliver a large ROI.”
Jason Herrera
Global Client Director, Financial Services at Avaya
Dan Miller
“LumenVox’s new ASR engine provides high levels of accuracy and intelligence required to capture, recognize, and react to each customer’s intent and define what’s possible for speech and voice recognition software.”
Dan Miller
Lead Analyst at Opus Research

You’re one step closer to an extraordinary voice experience—no matter what you’re building.​

Adding AI speech recognition to your applications shouldn’t be difficult. We provide all the tools and support you need to tackle your organization’s biggest objectives and challenges, however you’re using our technology.

Answering Machine Detection

Be sure your customers are getting the information they need with our Call Progress Analysis (CPA) which detects human voice activity or an answering machine tone to leave the right message at the right time.

Conversational AI​

Cater conversational AI to your needs, personalizing every interaction while providing round-the-clock customer service that both reduces agent workload and delivers on your promises.

Contact Center​

Your agents can handle more complex customer calls when simple ones are self-serviced within the IVR. Fraudsters and identity thieves are stopped in their tracks with LumenVox’s voice engine.


Our transcription engine enables the spoken word to be accurately and efficiently transcribed for documentation or interaction with other machine applications. Used within our always-learning ASR, your applications become future-proof, serving a broad range of accents and dialects with accuracy.

Ready to create an extraordinary voice experience for your customers?​