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CereProc and SmartAction are now part of Capacity!
Try out any of our products, including the LumenVox ASR or Call Progress Analysis.
Transforming customer engagement with AI-driven speech recognition and voice authentication technology.
Transforming customer engagement with ease using AI-driven speech recognition and voice authentication technology.
We’ve spent the last 20 years empowering our partners’ success through collaboration. Our curiosity keeps us innovating for the next 20.
Our flexible speech-enabling technology enables you to build a solution that fulfills all your customers’ demands, affordably and reliably.
We do one thing, and we do it well. And that's speech-enabling your applications. Finally, deliver great voice automation and interactions.
Whether short and simple commands, or conversational questions, LumenVox ASR and TTS is accurate and affordable, helping you improve efficiencies on both sides of the phone line. You’ll never repeat yourself again.
Accurate speech detection and transcription with speech tuning.
Recognize multiple dialects from a single global language model to service all of your customers.
We provide you with the utmost flexibility from a capabilities, deployment and monetization perspective. If you can think it, you can build it with LumenVox
Shorten your development to deployment time with our easy, intuitive technology and toolsets.
Simple implementation and management, for any network architecture. We’re here to help.
Build with LumenVox - highly scalable, accurate speech recognition software that you can rely on.
It goes hand in hand with high performance. Our new ASR engine offers industry leading accuracy and reliability.
Our comprehensive suite of speech-enabling software allows you to reimagine your CX from beginning to end in any of your applications.
Scalability is built into everything we offer, from reaching new users with existing voice services, to speech-enable new applications to help grow your business.
With lightning fast efficiency and minimal latency, we provide results for your speech-enabled applications in real-time.
Adding AI speech recognition to your applications shouldn’t be difficult. We provide all the tools and support you need to tackle your organization’s biggest objectives and challenges, however you’re using our technology.
Be sure your customers are getting the information they need with our Call Progress Analysis (CPA) which detects human voice activity or an answering machine tone to leave the right message at the right time.
Cater conversational AI to your needs, personalizing every interaction while providing round-the-clock customer service that both reduces agent workload and delivers on your promises.
Your agents can handle more complex customer calls when simple ones are self-serviced within the IVR. Fraudsters and identity thieves are stopped in their tracks with LumenVox’s voice engine.
Our transcription engine enables the spoken word to be accurately and efficiently transcribed for documentation or interaction with other machine applications. Used within our always-learning ASR, your applications become future-proof, serving a broad range of accents and dialects with accuracy.
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