On Demand Webinar: The Power of Voice Throughout the Customer Experience

Automatic Speech Recognition that works for you

Accuracy and performance are foundational in LumenVox’s dynamic ASR, so you can easily build powerful speech applications.

Trusted by the world’s leading companies

LumenVox Partner Avaya

Automatic Speech Recognition that works for you

Accuracy and performance are foundational in LumenVox’s dynamic ASR, so you can easily build powerful speech applications.

Trusted by the world’s leading companies

LumenVox Partner Avaya

Get ready for the best speech-enabled customer experiences yet.

Quality customer experiences are a product of our accurate, affordable speech recognition with flexible pricing and deployment.

Accurately detect speech

Recognize multiple dialects and accents with a single 'global' language model. There is no need to implement individual language packs to support your diverse customer base.

Improve user experience

Our technology determines the top most-likely possibilities from your user’s call, which is particularly effective for when callers must spell names or addresses. No repeating. No frustration.

Rapidly deploy speech apps

Whenever, wherever. You get to choose how you want to deploy your speech applications: on-premises, multi-cloud, or a hybrid model. Optimal results, right where you want them.

Flexible pricing

You choose the licensing model that works best for you. We make it easy for you to scale as your company grows. Get ready, set, deploy.

How Our ASR Works

The Foundation of Your Speech Applications

Harness exciting opportunities for effortless user experiences by building on LumenVox’s dynamic ASR engine technology.

Speech Recognition in Action

LumenVox requires only transcribed audio, which allows the engine to universally understand accents in any language model. It doesn’t need a complete phonetic lexicon for training new language models, so customers can easily extend and adapt the default language models without phonetic spellings and lexicons. Also, adding new language models or enhancing existing models is quicker than ever.

Why LumenVox is Different

The new engine uses AI and deep machine learning for better accuracy all around.

Pick your platform with our NLU gateway

Most technology vendors don’t offer choices for the combinations of ASR, NLP and NLU when you’re building a solution. Not us. Lumenvox allows platform providers to utilize our high-performing ASR Transcription engine with the AI tools for all major intent engines, without being bound to the transcription technology of only intent providers. It’s never been easier, thanks to the compatibility afforded by our NLU gateway-powered ASR.

Hear What our Partners and Industry Analysts are Saying about LumenVox

“Our customers include the largest and most successful brands worldwide who depend on us to meet their business objectives and provide outstanding customer experiences. We are seeing the demand for speech as part of the customer experience accelerate across many industries, but especially in financial services. LumenVox has proven to not only be a great partner, but they are able to help us deliver high performing, speech-enabled solutions at scale and deliver large ROI.”
Jason Herrera
Global Client Director, Financial Services at Avaya
“Our customers include the largest and most successful brands worldwide who depend on us to meet their business objectives and provide outstanding customer experiences. We are seeing the demand for speech as part of the customer experience accelerate across many industries, but especially in financial services. LumenVox has proven to not only be a great partner, but they are able to help us deliver high performing, speech-enabled solutions at scale and deliver a large ROI.”
Jason Herrera
Global Client Director, Financial Services at Avaya
“As a longtime partner, INI has relied on the strength of LumenVox ASR technology for countless mission-critical contact center deployments. We look forward to the release of this new product offering and the unique value it will bring to the enterprise.”
Danette Craig
President at Interactive Northwest
“LumenVox’s new ASR engine provides high levels of accuracy and intelligence required to capture, recognize, and react to each customer’s intent and define what’s possible for speech and voice recognition software.”
Dan Miller
Lead Analyst at Opus Research
“LumenVox stands out as a premier provider of a large set of emerging and maturing technology that others in the market adopt for product development and performance.”
Nancy Jamison
Industry Director at Frost & Sullivan

Using ASR from LumenVox

LumenVox provides all the tools you need to easily add ASR to your applications. You provide the audio file (practically any format) and we’ll provide the best voice experiences--quickly and accurately.

Contact Center​

ASR was made for contact centers. Choose our scalable ASR technology to grow with your company while eliminating customer frustrations through enhanced accuracy and lowered call wait times.

Conversational AI​

Start empowering your interactions with near-human conversation. Transform your speech solutions with ASR, using NLP and NLU to interpret and grasp human language, giving your sales teams the support they need.

Transcription

Gain customer insights, create upselling opportunities and identify coaching moments when you turn spoken words (from a variety of languages and accents) into readable text in real time.

Join 2,000+ others creating extraordinary voice experiences with LumenVox

Telynx LumenVox Customer
LumenVox Partner Avaya
Allianz LumenVox Customer