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Speech Automation

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Multi-Factor Authentication

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Contact Center Solutions

Automate Your IVR, Conveniently Authenticate, and Prevent Fraud

Speech Recognizer

Speech enable your IVR to improve customer experience by reducing call wait times and agent talk times.

Password Reset

Slash costs by an average of $5-$15 per password reset request when the authentication process is automated.

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Authentication & Fraud Prevention

Deliver a faster, simpler authentication experience with passive or active voice biometrics.

Text-to-Speech

Enable your IVR to read dynamic computer data that cannot be pre-recorded, such as customer orders or shipping information.

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Call Progress Analysis

Tone-based detection to ensure that your predictive dialer or IVR is getting the right message to the desired recipient.

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Read the Latest Case Study

Authenticate Callers 20 Seconds Faster Than Existing Methods

Improved CX

Speech recognition and authentication allows for self service within the IVR, decreasing call and agent handling times.

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Unforgettable Identifier

No more lost or forgotten passwords when your customers are able to use their voice to authenticate.

Significant Cost Savings

Reduced agent handling times means your agents are able to assist and resolve more customers issues in a day than they previously could.

Prevent Fraud and Identity Theft


Organized fraud rings call contact centers using stolen credentials such as passwords, PINs, and security questions, costing the industry billions each year. Financial institutions, healthcare providers, and governments are the most commonly affected.

Verify your callers with their voice for stronger authentication and protect your organization from fraudsters, social engineering attacks, and data breaches.

REAL CUSTOMERS, REAL SOLUTIONS


 

We were impressed with the realistic and natural sounding speech provided by the LumenVox TTS. Coupled with the carrier-grade, scalable, and highly reliable LumenVox architecture, it was an easy decision to go with LumenVox for this project.

Frank Guthrie

CEO, InfinityCTI

The LumenVox solution helped us gain tremendous productivity and achieve cost savings in the helpdesk while providing a secure and convenient password reset process for over 25,000 employees with voice biometrics.

Wolfgang Köhl

Corporate IT Office, Deutsche Post

Benefits to Your Contact Center


LumenVox Speech and Authentication solutions remove the frustrations associated with long wait times to speak with an agent and, associated with identity verification in the call center, leading to better customer loyalty and customer acquisition. They also prevent fraud and identity theft to save your organization money. 

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Flexible

On-premise or cloud deployment authentication models that scale to millions and work regardless of language or accents.

Seamless Integration

Solutions that work with your existing IVR systems and VoiceXML platforms.

Learn More

Still have questions? Download additional information or contact us via the form below.

Experience LumenVox Speech and Authentication Solutions for the Contact Center. Schedule a Demo Today.

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