Technology for Contact Centers
Automate Your IVR, Conveniently Authenticate, and Prevent Fraud
Speech enable your IVR to improve customer experience by reducing call wait times and agent talk times.
Slash costs by an average of $5-$15 per password reset request when the authentication process is automated.
Authentication & Fraud Prevention
Enable your IVR to read dynamic computer data that cannot be pre-recorded, such as customer orders or shipping information.
Call Progress Analysis
Tone-based detection to ensure that your predictive dialer or IVR is getting the right message to the desired recipient.
Read the Latest Case Study
Authenticate Callers 20 Seconds Faster Than Existing Methods
Speech recognition and authentication allows for self service within the IVR, decreasing call and agent handling times.
No more lost or forgotten passwords when your customers are able to use their voice to authenticate.
Significant Cost Savings
Prevent Fraud and Identity Theft
REAL CUSTOMERS, REAL SOLUTIONS
We were impressed with the realistic and natural sounding speech provided by the LumenVox TTS. Coupled with the carrier-grade, scalable, and highly reliable LumenVox architecture, it was an easy decision to go with LumenVox for this project.Frank Guthrie
The LumenVox solution helped us gain tremendous productivity and achieve cost savings in the helpdesk while providing a secure and convenient password reset process for over 25,000 employees with voice biometrics.Wolfgang Köhl
Benefits to Your Contact Center
LumenVox Speech and Authentication technologies remove the frustrations associated with long wait times to speak with an agent and, associated with identity verification in the call center, leading to better customer loyalty and customer acquisition. They also prevent fraud and identity theft to save your organization money.
On-premise or cloud deployment authentication models that scale to millions and work regardless of language or accents.
Solutions that work with your existing IVR systems and VoiceXML platforms.