Technology for Contact Centers
Automate Your IVR, Conveniently Authenticate, and Prevent Fraud
Speech Recognizer
Speech enable your IVR to improve customer experience by reducing call wait times and agent talk times.
Password Reset
Slash costs by an average of $5-$15 per password reset request when the authentication process is automated.
Authentication & Fraud Prevention
Text-to-Speech
Enable your IVR to read dynamic computer data that cannot be pre-recorded, such as customer orders or shipping information.
Call Progress Analysis
Tone-based detection to ensure that your predictive dialer or IVR is getting the right message to the desired recipient.
Read the Latest Case Study
Authenticate Callers 20 Seconds Faster Than Existing Methods
Improved CX
Speech recognition and authentication allows for self service within the IVR, decreasing call and agent handling times.
Unforgettable Identifier
No more lost or forgotten passwords when your customers are able to use their voice to authenticate.
Significant Cost Savings
Prevent Fraud and Identity Theft
Organized fraud rings call contact centers using stolen credentials such as passwords, PINs, and security questions, costing the industry billions each year. Financial institutions, healthcare providers, and governments are the most commonly affected.
Verify your callers with their voice for stronger authentication and protect your organization from fraudsters, social engineering attacks, and data breaches.
REAL CUSTOMERS, REAL SOLUTIONS
We were impressed with the realistic and natural sounding speech provided by the LumenVox TTS. Coupled with the carrier-grade, scalable, and highly reliable LumenVox architecture, it was an easy decision to go with LumenVox for this project.
Frank GuthrieThe LumenVox solution helped us gain tremendous productivity and achieve cost savings in the helpdesk while providing a secure and convenient password reset process for over 25,000 employees with voice biometrics.
Wolfgang KöhlBenefits to Your Contact Center
LumenVox Speech and Authentication technologies remove the frustrations associated with long wait times to speak with an agent and, associated with identity verification in the call center, leading to better customer loyalty and customer acquisition. They also prevent fraud and identity theft to save your organization money.
Flexible
On-premise or cloud deployment authentication models that scale to millions and work regardless of language or accents.
Seamless Integration
Solutions that work with your existing IVR systems and VoiceXML platforms.