Text-Based Chatbots vs. Voice-Enabled Chatbots: Which Is the Future?

The Future of Chatbots

Chatbots are fundamentally changing the way that companies create customer experiences. In the contact center, for example, chatbots have the potential to handle routine requests and increase speed to resolution. They can also give agents more time to focus on complex or higher-value interactions, with a long-term positive impact on customer relationships.   According to a […]

The #1 Predictive Dialer Technology for Call Center Success

The #1 Predictive Dialer Technology for Call Center Success

A future-fit outbound call center is one that invests in technology to create business value beyond merely cutting costs. It is a contact center that harnesses high-tech software to empower agents and improve customer satisfaction.  Success in these areas can have a direct impact on profits. One Deloitte survey, for instance, found that three out of […]

Great Is Not Average: The Key to Automated Dialer Success

Great Is Not Average The Key to Automated Dialer Success

Automated dialers result in critical cost savings and other agent and customer satisfaction benefits within multi-channel call centers. You can dramatically increase these cost savings and benefits with the addition of Call Progress Analysis (CPA) software. Here, we will explore the role of automated dialers in call centers, and how you can enhance them with […]

Four ways LumenVox enables partners to deliver voice-enabled customer experiences

Four ways LumenVox enables partners to deliver voice-enabled customer experiences

In its top customer service predictions for 2021, Forrester Research noted: “Voice will be the channel for service as empathy takes center stage.” There is an increasing need to accelerate digital transformation for voice-enabled channels. LumenVox makes digital transformation possible with innovative voice technology. And we do that together with our partners. For over twenty […]

LumenVox Announces Upcoming Partner Skills Certification Technical Training

LumenVox is excited to announce our upcoming Partner Skills Certification technical training on June 15-16 from 9am-1pm PT/ 12pm-4pm ET each day. The training is open to all LumenVox partners at no cost. By enlisting in the training and certification path, we will ensure that your solution design and delivery teams are comfortable in their […]

Designing a Successful Outbound Call Campaign

Designing a Successful Outbound Call Campaign

A successful outbound call campaign is a powerful weapon to add to your sales arsenal. In today’s world of marketing emails and robocalls, a personalized phone call can be a breath of fresh air. To ensure that your customers and leads receive calls that are relevant to them, follow these 4 tips. 4 Tips for […]

The Top 3 Ways a Speech Attendant Benefits Your Business

Top 3 Ways a Speech Attendant Benefits Your Business

Speech-enabled automated attendants are a must-have for any customer service strategy. In the age of Siri and Alexa, customers have come to expect automated, speech-based service. ComScore reports that more than half of all smartphone users are engaging with voice search technology in 2020. In 2020 we announced Interactive Northwest Inc.’s (INI) release of Interactive […]

How to Leverage Existing Voice Technologies to Maximize ROI

How to Leverage Existing Voice Technologies to Maximize ROI

The pandemic has transformed the way businesses operate. Technologies have been adopted at lightning speed due to increased reliance upon remote workforces. There are many voice technologies that are now must-haves, such as Automatic Speech Recognition. But are businesses and organizations using these technologies to their fullest potential? You need to start with a basic […]

LumenVox’s Take on the Total Experience Featured in Speech Technology Magazine

LumenVox’ Take on the Total Experience Featured in Speech Technology Magazine

Since 2009, Speech Technology Magazine has been the premier online destination for comprehensive, independent coverage of information impacting speech technologies. This year LumenVox is proud to have a white paper featured, addressing exactly how businesses can leverage speech technology to take on the Total Experience. What’s Total Experience? Total Experience (TX) refers to the entire […]

The Intersection of Speech Science and Transcription – LumenVox Luminaries Podcast

The Intersection of Speech Science and Transcription

LumenVox Luminaries is a podcast that broadcasts thought leadership pieces on the subject of voice technology. This episode features Jason Kawakami, LumenVox Senior Sales Engineer, outlining the sophisticated speech science, functions, and benefits of LumenVox Transcription Engine. You can follow Jason on LinkedIn here. Listen to the Intersection of Speech Science and Transcription Podcast below: […]

A Dive Into Deep Learning

Dive into Deep Learning

The development of Automatic Speech Recognition techniques continues to accelerate. Already an established technology, Automatic Speech Recognition is growing by leaps and bounds each year, especially as artificial intelligence contributes to evolution. A crucial building block of artificial intelligence is deep learning. What is Deep Learning? Deep learning refers to the process of a computer […]

The Art of Speech and a Conversational IVR

The Art of Speech & Conversational IVRs

Speech technology can truly bring the customer experience to life, but this requires a unique blend of creativity, technology, and hardware. We asked Shaun McThomas, a Software Engineer at LumenVox, to share his perspectives on the art of integrating speech technology with IVRs to enhance the customer experience. What are the biggest issues facing customers […]