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Join us at Call and Contact Centre Expo November 15-16
We are excited to announce that LumenVox is an exhibiting sponsor and speaker at Call and Contact Centre Expo 2021, an in-person event at ExCel London. The event will highlight the latest and most innovative technologies, strategies, and advancements to help call and contact centre professionals deliver powerful customer experiences across voice and digital channels. The […]
Join us at WebexOne on October 26-27
We are excited to announce that LumenVox is a silver sponsor for WebexOne 2021, a live virtual event. The theme for the event this year is ELEVATE – elevating people, communities, and organizations by using technology to unlock potential regardless of nationality, language, social standing, or expertise. The theme aligns perfectly with LumenVox’s mission – […]
The Age of Voice Innovation, Part II: What Keeps You Up at Night
In the follow-up to “The Age of Voice Innovation, Part I: Attributes of the New Engine” webinar, we are excited to bring you Part II in the series. Voice has remained pervasive for business communications, and it is especially having an impact in this Age of Digital Transformation. However, voice poses major challenges for Contact […]
LumenVox Official Sponsor at Service Management World
We’re proud to announce we are back as an official sponsor of Service Management World: A Digital Experience. This exciting virtual event will be held July 21st-22nd. It’s going to be jam-packed with case studies, enlightening discussions, and networking opportunities so you can make your service exceed expectations. What to know before you go to […]
LumenVox to Sponsor Genesys Xperience 2021
LumenVox to be a Featured Sponsor at Genesys Xperience 2021 Now more than ever, it is becoming clear that consumers prefer digital-first interactions which are setting a new standard that requires customer experiences to be consistent, predictive, and proactive across every touchpoint. To forge stronger connections, organizations must evolve how they are engaging their users […]
LumenVox Announces Upcoming Partner Skills Certification Technical Training
LumenVox is excited to announce our upcoming Partner Skills Certification technical training on June 15-16 from 9am-1pm PT/ 12pm-4pm ET each day. The training is open to all LumenVox partners at no cost. By enlisting in the training and certification path, we will ensure that your solution design and delivery teams are comfortable in their […]
Join LumenVox at IAUG Wired!
The International Avaya Users Group is holding its second annual online virtual event: IAUG Wired, this Tuesday, February 10, 2021. We were able to attend last year in Phoenix, Arizona, and can speak to the exciting engagement it offers. The best part about this year? You don’t have to leave the comfort of your office […]
LumenVox, the Total Customer Experience and WebExOne
2020 has been a historic year for remote working and Cisco WebExOne is poised to deliver a premier digital collaboration conference this year (December 8 – 9). As a proud Cisco Solutions Plus Partner and Gold sponsor of the event, LumenVox will be presenting an overview of the building blocks businesses need to create an […]
Spotlight on Active Authentication During Genesys AppFoundry Partner Demo Battle
Last month LumenVox had the honor of being selected as one of only 8 Genesys Appfoundry partners to compete in the Genesys Appfoundry Partner Demo Battle in Amsterdam at G-Summit Europe. While we may not have walked away with the title of “AppFoundry App of the Year,” with over 25 AppFoundry partners in attendance and many […]
Key Takeaways from the 2019 HDI Conference and Expo
You are not alone in your helpdesk woes! This year’s HDI Conference and Expo featured a great presentation that highlighted Support Organizations’ Top Goals and Challenges. Yes, each organization may have their own set of unique specifics, but there are many general commonalities. We’ll admit, as a first-time attendee and exhibitor at the conference, we […]
Announcing LumenVox Version 17.0.200
LumenVox is excited to announce the release of LumenVox Version 17.0.200. In this release, we have: Added support for a new short-utterance transcription (Natural Language) functionality to process audio with a maximum length of approximately 30 seconds. Added a new Out of Service configuration option for the ASR (Automated Speech Recognizer) service, allowing system administrators […]
