LumenVox Blog
Stay up to Date on All the Latest Speech and Authentication News
How to Alleviate Stress for Remote Workers with Automated Password Reset
Did you know that during normal conditions, approximately 30% of Help Desk calls are for routine password resets? With the majority of employees currently working from home, that percentage is set to increase exponentially. Businesses often find themselves stuck...
read more
Announcing LumenVox Version 18.0.400
LumenVox is excited to announce the release of LumenVox Version 18.0.400 of the LumenVox Speech Solutions. These new and enhanced features focus on security and flexibility so that companies of all shapes and sizes can directly address business needs in today’s...
read more
How to Increase IVR Containment
The number of customers calling organizations to request a promise to pay is increasing significantly with these uncertain financial times. The result is a tsunami of phone calls that contact centers can’t handle. This leads to further customer frustration and stress...
read more
LumenVox wins 3 prestigious Speech Technology Magazine’s People’s Choice Awards
LumenVox, a global leader in speech and authentication solutions, was named a top vendor of Biometrics, Speech Recognition and Text-to-Speech in Speech Technology Magazine’s 2nd Annual People’s Choice Awards. Being recognized as users’ top three favorite vendors...
read more
Fraud & The Contact Center in a Post COVID-19 World – LumenVox Luminaries Podcast
LumenVox Luminaries is a podcast that broadcasts thought leadership pieces on the subject of voice technology. This episode features Matt Whipple, Senior Vice President of Global Voice Biometrics Sales with his perspective on fraud and its effect on contact centers as...
read moreLearn More
Have a speech or authentication topic you’d like us to cover on the blog? Let us know by contacting us via the form below.
Still have questions? We’d be happy to help, just contact us via the form below.