LumenVox Blog
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LumenVox Official Sponsor at Service Management World
We’re proud to announce we are back as an official sponsor of Service Management World: A Digital Experience. This exciting virtual event will be held July 21st-22nd. It’s going to be jam-packed with case studies, enlightening discussions, and networking opportunities...
What’s the Secret to an Intelligent Auto Dialer?
A robust outbound call strategy needs to invest in the right technology to allow precise and proactive outbound communication. Auto dialers are a common investment because they can boost efficiency. A call center agent often has the menial task of dialing numbers...
Text-Based Chatbots vs. Voice-Enabled Chatbots: Which Is the Future?
Bots are fundamentally changing the way business and commerce work. Powered by Artificial Intelligence chatbots are now a critical part of digital strategy, automating customer...
The #1 Predictive Dialer Technology for Call Center Success
A thriving outbound call center is one that leverages high-tech software to improve customer satisfaction and empower agents. A call center at the top of its game—which seeks to boost productivity and CX needs to focus on one specific action: predictive dialing. By...
LumenVox to Sponsor Genesys Xperience 2021
LumenVox to be a Featured Sponsor at Genesys Xperience 2021 Now more than ever, it is becoming clear that consumers prefer digital-first interactions which are setting a new standard that requires customer experiences to be consistent, predictive and proactive across...
Great Is Not Average: The Key to Automated Dialer Success
Automated dialers result in critical cost savings and other agent and customer satisfaction benefits within multi-channel call centers. You can dramatically increase these cost savings and benefits with the addition of Call Progress Analysis (CPA) software. Here, we...
Four ways LumenVox enables partners to deliver voice-enabled customer experiences
In its top customer service predictions for 2021, Forrester Research noted: "Voice will be the channel for service as empathy takes center stage." There is an increasing need to accelerate digital transformation for voice-enabled channels. LumenVox makes digital...
LumenVox Announces Upcoming Partner Skills Certification Technical Training
LumenVox is excited to announce our upcoming Partner Skills Certification technical training on June 15-16 from 9am-1pm PT/ 12pm-4pm ET each day. The training is open to all LumenVox partners at no cost. By enlisting in the training and certification path, we will...
Designing a Successful Outbound Call Campaign
A successful outbound call campaign is a powerful weapon to add to your sales arsenal. In today’s world of marketing emails and robocalls, a personalized phone call can be a breath of fresh air. To ensure that your customers and leads receive calls that are relevant...
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