LumenVox Blog
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The Age of Voice Innovation, Part II: What Keeps You Up at Night
In the follow-up to “The Age of Voice Innovation, Part I: Attributes of the New Engine” webinar, we are excited to bring you Part II in the series. Voice has remained pervasive for business communications, and it is especially having an impact in this Age of Digital...
The Age of Voice Innovation, Part I: Attributes of the New Engine Webcast
Dramatic improvements in automatic speech recognition (ASR) and voice technologies have transformed the role of voice communication in the enterprise for customer and employee-facing applications. Speech recognition has reached unprecedented levels of accuracy....
Strengthening the Customer Experience with Automatic Speech Recognition
With companies rapidly evolving and seeking more voice-enabled applications to deliver powerful experiences, LumenVox was pleased to recently discuss the benefits organizations can see when utilizing an Automatic Speech Recognition (ASR) engine with extremely accurate...
Still, After 20 Years, Our Vision Has Never Wavered
By Edward Miller, LumenVox Founder & CEO On the occasion of our 20th anniversary, our founder and CEO, Edward Miller, reflects on the origins of the company, how we’ve stayed on top of technology and where we’re headed. What inspired you to create LumenVox? I was...
Why is Good Speech Recognition so Hard to Find?
As an organization that interacts with customers through speech applications, the quality of your speech recognition technology can make or break your CX. In an ideal world, communicating with technology via speech would be as easy and natural as conversing with...
24-7 Fraud Protection Without Breaking a Sweat
Identity fraud is a very real threat facing businesses today. A breach can quickly result in devastating financial loss for your customers and your organization. A 2021 study by Javelin Strategy & Research has revealed that identity theft cost Americans around $56...
Everything You Didn’t Know About Speech Recognition
With smart speakers and virtual assistants like Amazon Alexa, Apple’s Siri and Google Assistant part of our everyday lives, most of us understand the concept of voice-enabled technology. But how does speech recognition fit into this landscape and, more importantly,...
The Secret to Maximizing Speech Recognition ROI: Speech Tuning
The automation provided by Speech Recognition can save your business significant time and resources, with a tangible impact on your profitability. It can also revolutionize your customer experience by enabling self-service, enhancing the value offered in your contact...
LumenVox Launches Next-Generation Automatic Speech Recognition Engine with Transcription
New ASR engine outpaces competition and delivers the most accurate speech-enabled customer experiences SAN DIEGO – August 3, 2021 – LumenVox, a leading provider of speech and voice technology, today announced its next-generation Automatic Speech Recognition (ASR)...