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Microsoft announced Monday, April 12th, 2021 that it is acquiring Nuance with a staggering $19.7 billion cash buy. The amount of the cash buy demonstrates the value and potential within voice technology and AI in a post-COVID world. Nuance’s growth and reputation are...read more
The pandemic has transformed the way businesses operate. Technologies have been adopted at lightning speed due to increased reliance upon remote workforces. There are many voice technologies that are now must-haves, such as Automatic Speech Recognition. But are...read more
The sound of silence and human speech: Being able to interpret this automatically is the key to an effective call center strategy for outbound calling success. LumenVox Call Progress Analysis offers call center operators and predictive dialer developers the core...read more
Customer experience is often highest on the priority list for businesses. But in a post-pandemic world, organizations are looking for ways to improve the agent experience as well. By raising the importance of agent concerns to the same priority level as customer...read more
A solid outbound contact strategy requires technology that can perform intelligent proactive outbound communication. Predictive dialers can accomplish this, with the right type of detection, boosting efficiency and cutting cost. Predictive dialers give businesses a...read more
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