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Composable CX and the Conversational Cloud
Join LumenVox and Opus Research as they discuss how you can boost customer satisfaction, ensure business continuity, and reduce TCO through composable CX.
The Power of Voice Throughout the Customer Experience
Emotion, Ease, and Effectiveness. Learn more about the 3 E’s of CX during our exclusive 30-minute on-demand webinar. Guest speaker Max Ball, Principal Analyst at Forrester, and Joe Hagan, CPO at LumenVox, share data and insights.
Embracing the Cloud to Deliver Powerful Voice Experiences
Understanding Containers and Modularization Watch our exclusive 30-minute on-demand webinar to find out how to support an every-growing and diversifying customer base with meaningful, accurate, and scalable voice experiences through the cloud. During the session, Nigel Quinnin, Distinguished Engineer at LumenVox, will discuss the shift to the cloud and containerization. The future of voice technologies […]
Trends in Conversational AI for 2022 and Beyond
In the coming year enterprises will look at various technologies to improve their customer experience initiatives, and one of the fastest growing solutions to support this is Conversational AI. Whether you are looking to implement this into your organization to support 24 hour customer support or as part of a larger cost savings effort, there are […]
The Age of Voice Innovation, Part II: What Keeps You Up at Night
In this Age of Digital Transformation, it is a major challenge for Contact Center and CX professionals just to keep voice-based resources up and running… not to mention managing to keep technology fresh and add new capabilities. Too often they feel they are “damned if they do” buy into the view that the customer care […]
The Age of Voice Innovation, Part I: The Attributes of the New Engine
The Voice Channel for enterprise communications and customer care is the direct beneficiary of dramatic improvements in automated speech processing. Recognition and transcription are reaching unprecedented levels of accuracy; synthetic voices are often indistinguishable from humans; while voice biometrics detects both real and synthesized imposters reliably and at scale. Join Opus Research and LumenVox for […]
The Age of Voice Innovation, Part I: Attributes of the New Engine Webcast
Dramatic improvements in automatic speech recognition (ASR) and voice technologies have transformed the role of voice communication in the enterprise for customer and employee-facing applications. Speech recognition has reached unprecedented levels of accuracy. Synthetic text-to-speech voices are often indistinguishable from humans. Voice biometrics detects both real and synthesized imposters reliably and at-scale. We’re excited to […]
Delivering Powerful Voice Experiences with ASR
You’re invited to watch our latest 30-minute on demand webinar to find out how to accelerate the launch of new languages and dialects to serve a more diverse group of users in weeks vs. months – all while reducing your total cost of ownership (TCO). During the session, Joe Hagan, Chief Product Officer at LumenVox, […]
LumenVox Announces Upcoming Partner Skills Certification Technical Training
LumenVox is excited to announce our upcoming Partner Skills Certification technical training on June 15-16 from 9am-1pm PT/ 12pm-4pm ET each day. The training is open to all LumenVox partners at no cost. By enlisting in the training and certification path, we will ensure that your solution design and delivery teams are comfortable in their […]
LumenVox Featured Alongside Opus Research Industry Experts in “The New Authentication Ecosystem: A Primer” Webinar
Accompanying the publishing of the third annual Intelliview Report entitled, “2020 Intelligent Authentication and Fraud Prevention Intelliview: Solutions for Emerging Security Threats and CX Challenges” by Opus Research, a webinar “The New Authentication Ecosystem: A Primer,” outlined the research findings and insights, and discussed several key themes addressing voice biometrics, fraud detection, digital orchestration, and […]
How to Alleviate Stress for Remote Workers with Automated Password Reset
Did you know that during normal conditions, approximately 30% of Help Desk calls are for routine password resets? With the majority of employees currently working from home, that percentage is set to increase exponentially. Businesses often find themselves stuck with a password reset process that is costly, time-intensive, insecure, and anything but user–friendly. It’s a […]
Password Reset Webinar Replay
Did you miss our recent Multifactor Password Reset Benefits and Advantages Webinar? During the free, hour-long presentation, demo, and Q&A, two of our subject matter experts discussed the advantages of utilizing Multifactor Authentication in your Password Reset solution. Advantages that include: Safeguarding employee and customer information Reducing the time your helpdesk employees spend on password […]
