Originally published on CX Today, authored by Elliot Mulley-Goodbarne One of the biggest challenges that companies face in maintaining relationships with customers is ensuring interactions are as smooth as possible. This is a problem that businesses continue to wrestle with, especially as platforms continue to emerge as places to engage with customers. As technology evolves, people […]
Originally published on nojitter.com, authored by Joe Hagan, LumenVox Chief Product Officer Over the past few years, voice technology has experienced a rapid expansion into areas of business management and communications. Simultaneously, consumers are increasingly comfortable using voice technology to assist them with daily tasks. In the U.S. alone, an estimated 128 million people use a voice assistant […]
Emotion, Ease, and Effectiveness. Learn more about the 3 E’s of CX during our exclusive 30-minute on-demand webinar. Max Ball, Principal Analyst at Forrester, and Joe Hagan, CPO at LumenVox, share data and insights.
Originally published on vmblog.com, authored by Joe Hagan, LumenVox Chief Product Officer A growing number of cloud-based companies are seeking voice-enabled tools to improve customer communications. To help elevate customer experience and accelerate time to market, Everything-as-a-Service (XaaS) providers are increasingly installing best-of-breed technologies as native components. Some of the more integral of these components are […]
Understanding Containers and Modularization Watch our exclusive 30-minute on-demand webinar to find out how to support an every-growing and diversifying customer base with meaningful, accurate, and scalable voice experiences through the cloud. During the session, Nigel Quinnin, Distinguished Engineer at LumenVox, will discuss the shift to the cloud and containerization. The future of voice technologies […]
Learn how a next-generation ASR system saves companies time and money wasted on transcription errors and training. Companies using legacy ASR systems to power their speech-enabled customer experiences waste time and money that’s spent on errors and training processes. Next-generation ASR solutions, however, help businesses build cost-effective, dynamic voice experiences at scale. In this eBook […]
By Dan Miller | Lead Analyst and Founder, Opus Research Back in the 1970s, songwriter Ry Cooder penned a song that should be the anthem for the age of The Conversational Cloud. It starts with the musical question: “How can you keep on movin’ unless you migrate too?” As IT professionals and contact center administrators […]
LumenVox and SpinSci State of Healthcare and Innovation Survey Findings highlight overdue shift in healthcare investments in AI, speech technology, and security with the patient experience at the forefront. LumenVox, a leading provider of speech and voice technology, and SpinSci, a patient digital engagement and workflow efficiencies company, recently announced the results for the State […]