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A Case For Active Voice Biometrics – LumenVox Luminaries Podcast
LumenVox Luminaries is a podcast that broadcasts thought leadership pieces on the subject of voice technology. This episode features Dr. Clive Summerfield, LumenVox Managing Director of EMEA-ANZ, discussing a case for active voice biometrics with his perspective on the specific benefits of Active Voice Biometrics. You can connect with Clive on LinkedIn here. Listen to the […]
On Voice Biometric Privacy and Informed Consent
More customers are asking for digital services that are as convenient as they are contactless. In 2021, for example, as many as 41% of US retail banking customers said they only used digital channels to interact with their banks. Along with this opportunity, however, come a number of risks. Security and fraud prevention are an […]
The Reality of Synthetic Voice Attacks
Voice biometrics provides a robust layer of security for contact centers, using the physical and behavioral characteristics of a voice to verify claimed identities. But just as businesses are adopting new voice biometric technology, fraudsters continue to advance and adapt techniques to take over customer accounts. There has been concern expressed that voice biometrics is […]
How to Increase IVR Containment
The number of customers calling organizations to request a promise to pay is increasing significantly with these uncertain financial times. The result is a tsunami of phone calls that contact centers can’t handle. This leads to further customer frustration and stress during an already difficult period. It also drives up costs in the contact center […]
Fraud & The Contact Center in a Post COVID-19 World – LumenVox Luminaries Podcast
LumenVox Luminaries is a podcast that broadcasts thought leadership pieces on the subject of voice technology. This episode features Matt Whipple, Senior Vice President of Global Voice Biometrics Sales with his perspective on fraud and its effect on contact centers as it relates to COVID-19. You can connect with Matt on LinkedIn here and Twitter […]
3 Best Practices for Businesses in The Time of COVID-19
As the world continues to react to COVID-19 (coronavirus), the LumenVox team is readily prepared to help our clients deliver excellent customer service amid surmounting challenges. Here are a few LumenVox best practice ideas and relevant solutions that apply to the new sign of the times: Best Practice #1: Play it safe. It is important […]
LumenVox Featured by CrmXchange for CCW
Recently the LumenVox team attended CCW to empower businesses to deliver seamless yet secure customer communication through advanced speech and authentication solutions. While there, we had the opportunity to have been interviewed by CrmXchange for their CCW Nashville 2020 column: Solution Providers and End Users Harmonize in Music City Read our interview below, or download […]
How Passive Voice Biometrics Empowers Contact Centers
Passive Voice Biometrics is Emerging as a Leading Authentication Modality for Remote Channels Authenticating customers over remote channels is often a painful process. The first few minutes of the call can be rough, as the customer can’t self-service, but must engage directly with an agent, answering repetitious personal questions. There are inherent risks, too: An […]
What’s Trending in Voice Biometrics – LumenVox Luminaries Podcast
LumenVox Luminaries is a podcast that broadcasts thought leadership pieces on the subject of voice technology. Today LumenVox Luminaries is proud to present Bettina Stearn with her thoughts on what’s trending in Voice Biometrics today. Bettina has been a part of the industry since 2002, acting as a pre-sales engineer, and now as Managing Director of […]
Healthcare and Cybersecurity in 2020
There is a radical rise in the prevalence and sophistication of cyberattacks within healthcare. Data breaches are burdening hospitals with skyrocketing financial costs. According to Business Insider, “the overall cost of a healthcare data breach has grown from $398 per affected record in 2015 to $420 per record in 2019.” 2019 was a rough year […]
The Intersection of Artificial Intelligence and Human Speech
Artificial Intelligence is a buzz word in tech because it has unlimited potential to transform the human experience. It’s especially relevant in 2020, as the keyword dominates Google searches and news outlets, including Forbes’ list of technology trends. What is Artificial Intelligence? AI is a segment of computer science that focuses on emulating human attributes. It’s the things we […]
Card Reader Fraud – A Warning
Everyone in security knows the 3 factors of authentication: something you know (like a password), something you have (like a smartphone or card reader) and something you are (like a fingerprint). But today, very few banks use all 3 factors for online security. And many, still rely on card readers as the something you have […]
