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LumenVox and Smartz Solutions announce partnership to offer a globally available CCaaS.

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Atlanta, Georgia, 25 July 2022 – Smartz Solutions, a global CCaaS and Employee Engagement software development company, is proud to announce its partnership with LumenVox, a leading global speech and voice technology provider.

Smartz Solutions and LumenVox are committed to empowering clients to achieve true customer experience success. Through this partnership, clients will have an integrated, intuitive solution that offers them a full suite of features to create seamless experiences.

James Guthrie, Managing Director, Smartz Solutions

“We are excited about this partnership as it aligns with Smartz Solutions’ direction of offering world-class solutions in the CCaaS arena. This partnership brings enhanced power to Smartz’s voice and speech-enablement components of our application.

LumenVox’s technology has integrated seamlessly into the Smartz Stack, allowing Smartz Solutions to operate as a singular platform rather than a bolt-on solution. We have already seen success with all the components we have brought into our stack. Looking forward to offering next-level features within Smartz through the LumenVox product set.”

Ed Miller, CEO, LumenVox

“Establishing our partnership with Smartz Solutions has been seamless. Smartz’s strategic market focus and the incorporation of LumenVox’s speech and voice technologies into their platform will assist them to deliver robust speech-enabled solutions. Smartz offers their customers a true omnichannel solution and with the addition of the LumenVox stack will enable companies, regardless of size, to create powerful, highly accurate customer experiences in any environment.”

About Smartz Solutions

Smartz Solutions specializes in managing customer and employee experiences through our enabling technology. Our success is based on technological foresight and strong business knowledge, enabling us to develop integrated solutions that meet your business needs. Our power lies in turning insights into strategies and giving you the power to make effective business decisions. Based on a wealth of knowledge covering multiple industries, we have developed a suite of products that include the entire customer engagement journey offering best-in-class, world-class applications in a single end-to-end CX and EX platform. For more information, visit www.smartz-solutions.com

About LumenVox

LumenVox is an industry-leading provider of speech-enabling software, bringing the power of voice to more than 2,000 customers worldwide and facilitating billions of customer interactions.

The LumenVox software portfolio consists of Automatic Speech Recognition (ASR) with transcription, Call Progress Analysis (CPA), Voice Biometrics, and Text-to-Speech (TTS). Designed to be highly flexible, accurate, and scalable, LumenVox helps some of the world’s largest cloud-first companies reimagine customer engagement by delivering exceptional voice experiences. LumenVox also provides self-service tools that enable customers to easily tune, adjust, and create language models. For more information, visit lumenvox.com

Contact:

Smartz Solutions
Mark Zabroske
CEO Smartz Solutions North America

markz@smartz-solutions.com

LumenVox
Vanda Dickson
Director: Sales & Business Development, EMEA & APAC

vandadickson@lumenvox.com

Ready to create an extraordinary voice experience for your customers?​