In its top customer service predictions for 2021, Forrester Research noted: “Voice will be the channel for service as empathy takes center stage.” There is an increasing need to accelerate digital transformation for voice-enabled channels. LumenVox makes digital transformation possible with innovative voice technology. And we do that together with our partners. For over twenty years we have developed hundreds of partnerships to elevate experiences and create customers for life.
Here are four ways we support and enable our partners:
We do not compete with our partners on professional services or solution design and delivery.
LumenVox is a speech software company that sells software. We do not sell professional services, solution design or delivery. Instead, we want our partners to. Why? This maximizes their profit margins, as they are in control and knowledgeable of the investment required. It also means the sky is the limit when it comes to design. With our customizable voice technology, partners can construct the ideal voice-enabled customer experience from the ground up.
We encourage partner-to-partner relationships.
We believe our partners can drive transformational change together and build partner capabilities to create voice-enabled customer experiences that result in customers for life. We have many system integrated partners who offer a diverse set of skills. We bring our partners together to create relevant solutions for end users. The inherent nature of working together, start to finish, translates into less work for the customer, with only one signature required on one dotted line.
We offer our partners focused technical training.
We provide partners with a complimentary two half-day skills certification training, where our team of experts teach our partner’s solution design and delivery team how to create voice-enabled customer experiences and get the most out of our speech and voice recognition software. We view our partners as an extension of our team and vice versa which is why it is so important to empower them with as much knowledge as our internal speech and voice recognition experts.
These training sessions include in-depth information on how to install and configure LumenVox’s Automatic Speech Recognition, Text-to-Speech and Call Progress Analysis. Not only will our partners become experts in integrating the LumenVox speech engines, but they will also have visibility into our product roadmap, as well as early access to new versions of our software.
The LumenVox Skills Certification process consists of two parts:
- The Skills Interview: Designed to find out more about each candidate’s experiences with, and approaches to speech application development. It is more of a free-form conversation that focuses on the candidate, rather than a formal set of requirements.
- The Application Presentation: Candidate presents a speech application in which they have contributed to the development. We expect to see some of the documentation regarding the application (including design elements like call flow diagrams, business requirements).
Upon completion, our partners are eligible to take the LumenVox Skills Certified exam. With successful passing, we will send free licenses of our software to our partners for use in their design and delivery lab to easily create proof of concepts.
We get creative with our partners.
We are focused on the relationship, not just the sale. We do whatever we can to ensure our partners successfully sell, orchestrate, and build voice-enabled customer experiences. This includes marketing and sales enablement, creating joint campaigns for specific customer bases. Additionally, we leverage our relationship with key platform partners – Avaya, Genesys, Cisco, Aspect, and others to promote the work they are doing across the market landscape.
You are in good company
Our partners are innovative, market-leading, world-class companies that work together with us to improve each other’s ability to deliver high-performing, voice-enabled customer experiences securely and at scale for customers across the globe. Our approach is the difference between market leaders and market followers. Are you ready to become a LumenVox Partner? Schedule a discovery session with our partner team now.