Taking Advantage of Conversational AI to Deliver Meaningful Customer Experiences
Enterprises across every industry vertical are investing in conversational AI. Contact centers have the unique distinction of being at the intersection of people, processes, and technologies in every enterprise. As such, contact centers need conversational AI now, more than ever. These conversational AI applications and solutions can be catered to various needs depending on what […]
Why is Good Speech Recognition so Hard to Find?
As an organization that interacts with customers through speech applications, the quality of your speech recognition technology can make or break your CX. In an ideal world, communicating with technology via speech would be as easy and natural as conversing with a human. This would make it so simple to access information and services remotely. […]
Everything You Didn’t Know About Speech Recognition
With smart speakers and virtual assistants like Amazon Alexa, Apple’s Siri and Google Assistant part of our everyday lives, most of us understand the concept of voice-enabled technology. But how does speech recognition fit into this landscape and, more importantly, what value can it offer your business? What is Speech Recognition? The goal of speech […]
Make sure your customers’ voices are heard
Most people today—whether they are your customers or employees—want intuitive, frictionless experiences when they use your voice-driven solutions. Automatic Speech Recognition (ASR) can help you save time, ramp up efficiency and scale services in your contact center and many other scenarios. However, not all ASR solutions can deliver experiences that measure up to customer expectations. […]
Text-Based Chatbots vs. Voice-Enabled Chatbots: Which Is the Future?
Chatbots are fundamentally changing the way that companies create customer experiences. In the contact center, for example, chatbots have the potential to handle routine requests and increase speed to resolution. They can also give agents more time to focus on complex or higher-value interactions, with a long-term positive impact on customer relationships. According to a […]
Designing a Successful Outbound Call Campaign
A successful outbound call campaign is a powerful weapon to add to your sales arsenal. In today’s world of marketing emails and robocalls, a personalized phone call can be a breath of fresh air. To ensure that your customers and leads receive calls that are relevant to them, follow these 4 tips. 4 Tips for […]
The Top 3 Ways a Speech Attendant Benefits Your Business
Speech-enabled automated attendants are a must-have for any customer service strategy. In the age of Siri and Alexa, customers have come to expect automated, speech-based service. ComScore reports that more than half of all smartphone users are engaging with voice search technology in 2020. In 2020 we announced Interactive Northwest Inc.’s (INI) release of Interactive […]
How to Leverage Existing Voice Technologies to Maximize ROI
The pandemic has transformed the way businesses operate. Technologies have been adopted at lightning speed due to increased reliance upon remote workforces. There are many voice technologies that are now must-haves, such as Automatic Speech Recognition. But are businesses and organizations using these technologies to their fullest potential? You need to start with a basic […]
3 Ways to Improve the Agent Experience with Voice Technology
Customer experience is often highest on the priority list for businesses. But in a post-pandemic world, organizations are looking for ways to improve the agent experience as well. By raising the importance of agent concerns to the same priority level as customer concerns, organizations can dramatically improve employee satisfaction levels, optimize the efficiency of individuals, […]
Join LumenVox at IAUG Wired!
The International Avaya Users Group is holding its second annual online virtual event: IAUG Wired, this Tuesday, February 10, 2021. We were able to attend last year in Phoenix, Arizona, and can speak to the exciting engagement it offers. The best part about this year? You don’t have to leave the comfort of your office […]
A Dive Into Deep Learning
The development of Automatic Speech Recognition techniques continues to accelerate. Already an established technology, Automatic Speech Recognition is growing by leaps and bounds each year, especially as artificial intelligence contributes to evolution. A crucial building block of artificial intelligence is deep learning. What is Deep Learning? Deep learning refers to the process of a computer […]
The Art of Speech and a Conversational IVR
Speech technology can truly bring the customer experience to life, but this requires a unique blend of creativity, technology, and hardware. We asked Shaun McThomas, a Software Engineer at LumenVox, to share his perspectives on the art of integrating speech technology with IVRs to enhance the customer experience. What are the biggest issues facing customers […]