Speech tuning is often perceived as an add-on effort to deploying speech applications. Our years of experience has demonstrated that it is a vital part of the process and can contribute significantly to cost savings for any business.
Speech tuning is the process of improving speech applications after they have been deployed. Speech Tuning assesses how users interact with the system and its testing changes. Though the process can be time-consuming, even minute improvements in application performance produce an impactful Return On Investment (ROI) within a short amount of time.
The LumenVox Speech Tuner can be used to accelerate this ROI by decreasing the time spent in tuning cycles, which also decreases the Total Cost of Ownership (TCO) of a speech application.
The numbers are significant, with our clients documenting hundreds of thousands of dollars in savings per year, all as a result of speech tuning.
In an updated whitepaper we describe the ROI of Speech Tuning, showing exactly how to calculate the return on investment (ROI) of speech tuning.
Contact us for any additional questions.