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What Does the Nuance Microsoft Acquisition Mean for the Voice Industry?
Digital acceleration is a key theme that has emerged from the global pandemic. As customers and companies open their minds to a more tech-enabled way of life and work, there has been a widespread adoption of modern digital capabilities like AI and cloud-based software. These technologies are driving innovation in so many fields, including the […]
What Does it Mean to be Named on the Opus Research 2020 Core Technology Provider Intelliview Map?
Opus Research, the go-to analyst firm for critical insight on software and services that support multimodal customer care, recently published their 2020 Intelligent Authentication and Fraud Prevention Intelliview: Solutions for Emerging Security Threats and CX Challenges, and LumenVox is, once again, proud to be included. What does that inclusion mean though? With slightly different formatting […]
