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Speech Automation

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Multi-Factor Authentication

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Password Reset

A Leading Password Management Solution

Web Based Reset

Users with a forgotten or locked-out password can resolve their password problems on their own using any web browser, their workstation login prompt, or a telephone.

Phone Based Reset

Users authenticate by providing a voice sample and once authenticated, users reset their own passwords without calling the help desk.

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Token Based Reset

Users with RSA SecurID token can reset forgotten passwords/PINs with ease.

Drive Down Help Desk Costs & Reduce Support Calls


Enterprises that deploy Lumenvox typically eliminate 85% or more of the password-related load on the help desk. Peak call volumes, especially after weekends and holidays, are dramatically reduced. Organizations can re-assign support staff from the help desk to focus on more critical business problems.

More importantly, the LumenVox Password Reset Solution helps customers regain thousands of hours of time that are lost when users wait, struggle and then finally call the help desk to reset their forgotten or locked-out passwords.

Multifactor Authentication


Be sure all personal data and identity records are at all times protected from data breaches. These include email addresses, passwords, and PINs. Multifactor password reset helps you safeguard your customers’ and employees’ most valuable data with strong authentication where it’s needed.

 

Biometric Modalities

Voice and face. Authenticate users with a simple spoken passphrase or selfie.

KBA & SMS

Users may also authenticate with their security questions (knowledge based authentication) or text message.

How Password Reset Works


When utilizing voice biometrics

Users Call

Users call or receive an automated call-back initiated from the Web or they open the mobile application. Repeat users can reset without calling the help desk.

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Users are Tested

Users repeat a random set of words or a pass phrase to give our system plenty of information to use during the authentication.

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Authentication

User’s voice is compared to the enrolled voiceprint.

Password is Reset

User’s password is reset upon successful verification.

Learn More

Looking for more specific information about LumenVox Password Reset? Click for: a complete list of features;
technical specifications; or additional documentation.

Still have questions? We’d be happy to help, just contact us via the form below.

Experience LumenVox Password Reset. Schedule a Demo Today.

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FREE WEBINAR
Tuesday, March 12
1pm ET / 10am PT

Ready to drive down help desk costs and reduce support calls? This one hour webinar will focus on the LumenVox Multifactor Password Reset Solution and the benefits it brings to your organization. 

Reserve your spot by entering your email address below and then completing the registration process.   

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