Technology for Financial Services
Automate Your IVR, Conveniently Authenticate, and Prevent Fraud
Speech Recognizer
Speech enable your IVR to improve your customers’ experience by allowing for self-service to reduce call wait times and agent talk times.
Password Reset
Slash costs by an average of $5-$15 per password reset and account unlock request when the authentication process is automated.
Authentication & Fraud Prevention
Text-to-Speech
Enable your IVR to read dynamic computer data that cannot be pre-recorded, such as customer orders or shipping information.
Call Progress Analysis
Tone-based detection to ensure that your predictive dialer or IVR is getting the right message to the desired recipient.
Read the Latest Case Studies
Protect Your Applications Against Costly Data Breaches
Measurable Cost Savings
Unforgettable Identifier
No more lost or forgotten passwords when your customers are able to use their voice to authenticate across all channels.
Improved CX
Speech recognition and authentication allows for self service within the IVR, decreasing call and agent handling times.
Prevent Fraud and Identity Theft
Identity theft and fraud cost financial institutions billions of dollars each year. Voice authentication protects your call center against organized fraud rings and social engineering attacks with a layer of security that goes beyond passwords and PINs.
Verify your callers with their voice for stronger authentication and protect your institution from fraudsters, social engineering attacks, and data breaches.
REAL CUSTOMERS, REAL IMPACT
We were impressed with the realistic and natural sounding speech provided by the LumenVox TTS. Coupled with the carrier-grade, scalable, and highly reliable LumenVox architecture, it was an easy decision to work with LumenVox for this project.
Benefits to Your Institution
LumenVox Speech and Authentication technologies remove the frustrations associated with long wait times to speak with an agent and, associated with identity verification (within an IVR, web application or mobile application), leading to better customer loyalty and customer acquisition. They also prevent fraud and identity theft to save your organization money.
Flexible
On-premise or cloud deployment authentication models that scale to millions and work regardless of language or accents.
Seamless Integration
Technology that works with your existing IVR systems and VoiceXML platforms.