fbpx
v

Speech Automation

N

Multi-Factor Authentication

=

Request a Demo
Sun – Closed

Contact Us
24/7 online feedback

Financial Services Solutions

Automate Your IVR, Conveniently Authenticate, and Prevent Fraud

Speech Recognizer

Speech enable your IVR to improve your customers’ experience by allowing for self-service to reduce call wait times and agent talk times.

Password Reset

Slash costs by an average of $5-$15 per password reset and account unlock request when the authentication process is automated.

R

Authentication & Fraud Prevention

Deliver a faster, simpler authentication experience with passive or active voice biometrics across all channels.

Text-to-Speech

Enable your IVR to read dynamic computer data that cannot be pre-recorded, such as customer orders or shipping information.

&

Call Progress Analysis

Tone-based detection to ensure that your predictive dialer or IVR is getting the right message to the desired recipient.

i

Read the Latest Case Study

Protect Your Applications Against Costly Data Breaches

Measurable Cost Savings

Stronger authentication means a significant decrease in the likelihood of a costly data breach that could take years to recover from.
v

Unforgettable Identifier

No more lost or forgotten passwords when your customers are able to use their voice to authenticate across all channels.

Improved CX

Speech recognition and authentication allows for self service within the IVR, decreasing call and agent handling times.

Prevent Fraud and Identity Theft


Identity theft and fraud cost financial institutions billions of dollars each year. Voice authentication protects your call center against organized fraud rings and social engineering attacks with a layer of security that goes beyond passwords and PINs.

Verify your callers with their voice for stronger authentication and protect your institution from fraudsters, social engineering attacks, and data breaches.

REAL CUSTOMERS, REAL SOLUTIONS


 

We were impressed with the realistic and natural sounding speech provided by the LumenVox TTS. Coupled with the carrier-grade, scalable, and highly reliable LumenVox architecture, it was an easy decision to work with LumenVox for this project.

Mark Jimenez

Assistant Vice President for Network Engineering & Support, Security Service Federal Credit Union

Benefits to Your Institution


LumenVox Speech and Authentication solutions remove the frustrations associated with long wait times to speak with an agent and, associated with identity verification (within an IVR, web application or mobile application), leading to better customer loyalty and customer acquisition. They also prevent fraud and identity theft to save your organization money. 

.

Flexible

On-premise or cloud deployment authentication models that scale to millions and work regardless of language or accents.

Seamless Integration

Solutions that work with your existing IVR systems and VoiceXML platforms.

Learn More

Still have questions? Download additional information or contact us via the form below.

Experience LumenVox Speech and Authentication Solutions for Financial Services. Schedule a Demo Today.

Contact Us

4 + 10 =

Share This