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Announcing LumenVox Version 17.0.200

Announcing LumenVox Version 17.0.200

LumenVox is excited to announce the release of LumenVox Version 17.0.200. In this release, we have:

  • Added support for a new short-utterance transcription (Natural Language) functionality to process audio with a maximum length of approximately 30 seconds.
  • Added a new Out of Service configuration option for the ASR (Automated Speech Recognizer) service, allowing system administrators to enter maintenance mode from the Dashboard, which permits currently pending requests to be completed, but any new requests will be rejected (to be potentially handled by other ASR servers in the cluster).
  • Added a new feature to the ASR load-balancing mechanism to actively route ASR requests based on the language specified.

Useful for situations where you do not want to be constrained by a specific grammar, or challenged by implementing a more complex and costly Statistical Language Model, the LumenVox Short-Utterance Transcription functionality utilizes a built-in, general Statistical Language Model that has been tuned for everyday use to provide a text representation of supplied audio.

Supporting LumenVox’ commitment to making speech applications more secure and easier to administer, additional enhancements were made to our diagnostic tools and dashboard, including more robust grammar handling within the LumenVox Speech Tuner.

For a comprehensive list of improvements and features released with LumenVox Version 17.0.200, please click here.

If you’d like to watch a previously recorded webinar about the release, including participant Q&A, please click here.

Announcing LumenVox 16.0.100

LumenVox is excited to announce the release of LumenVox Version 16.0.100. In this release, we have added support for a new Italian model as our tenth supported ASR language. This includes the addition of new Italian-language Boolean, currency, date, digits, number, phone and time “built-in” grammars.

LumenVox continues to make improvements to our diagnostic tools, supporting our commitment to making speech easier to administer, manage and support. LumenVox has expanded the available SNMP trap messages, giving you greater monitoring capabilities in your data center. This new release also includes improved parsing of SSML times. This effectively adds more flexibility as to how users can specify time strings. Support has also been added for the Microsoft Windows Server 2016.

About LumenVox

LumenVox is a speech automation software company providing core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuner, and natural language solution support. Based on industry standards, LumenVox Speech Software is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. LumenVox technology provides tools for effectively connecting and communicating with users, increasing user satisfaction, and improving employee productivity. For more information, call +1.858.707.7700 or visit www.lumenvox.com

Announcing LumenVox 15.1

San Diego, California – January 31, 2017 – LumenVox is excited to announce the release of LumenVox Version 15.1. In this release, German has been added to the LumenVox Automated Speech Recognition (ASR) library. In addition, LumenVox has made significant improvements to overall pronunciation generation and processing for the Canadian French, British English, Brazilian Portuguese, Mexican Spanish, Columbian Spanish and Indian English ASR languages, expanding our commitment to our customers and partners across the globe.

The LumenVox 15.1 product suite now includes Text-To-Speech (TTS) Load Distribution to allow for load balancing for both ASR and TTS resources from a single Media Server. Also added are multi-tenant enhancements to the LumenVox Media Server as well as enhanced SNMP Features and several Speech Tuner enhancements. Another key enhancement allows for licenses to be released prior to sending MRCP responses.

LumenVox continues to make improvements to our diagnostic tools, supporting our commitment to making speech easier to administer, manage and support. With LumenVox 15.1, users can add file attachments (network trace logs, etc.) to diagnostic reports sent to LumenVox Technical Support team to allow for faster case resolution.

“Our commitment to responsiveness and resolution for our customers and partners is reflected in the tools we design to streamline our Support process,” said Jeff Hopper, VP Client Services. “This focus on continual improvement is highlighted by our cumulative Net Promoter Score (NPS) of 89, and 2016 NPS result of 92.”

About LumenVox

LumenVox is a speech automation software company providing core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuner, and natural language solution support. Based on industry standards, LumenVox Speech Software is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. LumenVox technology provides tools for effectively connecting and communicating with users, increasing user satisfaction, and improving employee productivity. For more information, call +1.858.707.7700 or visit www.lumenvox.com

LumenVox 15.0 Now Available

San Diego, California – October 6, 2016 – LumenVox is pleased to announce celebration of our 15th year in business with the release of Version 15.0 of the LumenVox product suite.

Highlights of the LumenVox 15.0 product suite include a new grammar compilation engine providing improved performance within the Automated Speech Recognizer (ASR). Extensive security enhancements have also been added to the LumenVox Dashboard as well as updates to our Flexible Licensing communications. Version 15.0 also introduces additional administrative and diagnostic functionality, including SNMP support with new monitoring of server communications, license failures and system events, all with configurable trap notifications.

LumenVox realizes that performance metrics are key to maintaining quality customer experience and in Version 15.0, we have added Key Performance Indicators (KPI) to allow system metrics to be recorded over time. In addition, the Media Server now has Call Detail Record (CDR) logging which provides in-depth information about individual call sessions. This functionality is useful in supporting Multi-Tenant environments. LumenVox has also added 42 new built-in grammars for all of their supported languages.

“I am proud that LumenVox is celebrating our fifteenth year as the leading alternative provider of speech technology and enablement tools. Many of the enhancements incorporated into LumenVox 15.0 have been driven by partner feedback and requests”, states Ed Miller, CEO, LumenVox. “We strive to deliver superior Total Cost of Ownership (TCO) by making speech more affordable and easier to implement.”

About LumenVox

LumenVox is a speech automation software company providing core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuner, and natural language solution support. Based on industry standards, LumenVox Speech Software is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. LumenVox technology provides tools for effectively connecting and communicating with users, increasing user satisfaction, and improving employee productivity. For more information, call +1.858.707.7700 or visit www.lumenvox.com

LumenVox 14.2 Now Available

With the release of LumenVox 14.2 we now have 57 Text-To-Speech (TTS) voices available. The new additions include a Polish Female “Agnieszka” and “Ewa” voices, a Polish Male “Jacek” voice and an American English Male Child “Justin” voice. LumenVox TTS now covers 24 languages, expanding our commitment to our customers and partners across the globe.

In LumenVox 14.2, the popular Dashboard configuration utility has been further extended to provide more configuration options, including the ability to configure the “client property” settings, making it even easier for users to configure LumenVox servers. In addition, a helpful new feature that allows the LumenVox Manager Service to be restarted directly through the Dashboard interface was also added.

“Our continued drive towards excellence within our products, offering ease-of-use installation, configuration and diagnostic solutions to our partners continues to be recognized by the market”, explains Nigel Quinnin, VP Development, LumenVox. “The positive feedback we continue to receive reflects our constant attention to detail. This version 14.2.100 release is yet another example of our mission to provide users accurate, affordable and scalable speech solutions.”

After receiving valuable feedback from some of our more technical users, we have added two new features to our Speech Tuner, offering more control over the naming of saved audio files as well as a flexible new accuracy classification feature, which allows users to see the hypothetical effects on individual interactions if the confidence threshold were to be changed.

About LumenVox

LumenVox is a speech automation software company providing core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuner, and natural language solution support. Based on industry standards, LumenVox Speech Software is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. LumenVox technology provides tools for effectively connecting and communicating with users, increasing user satisfaction, and improving employee productivity. For more information, call +1.858.707.7700 or visit www.lumenvox.com

LumenVox 14.1 Now Available

LumenVox is excited to announce Version 14.1.100 that will be available for general release on January 11, 2016.

Highlights of this release include a completely new diagnostic interface which has been built into the browser-based LumenVox Dashboard. The new interface makes system configuration much more intuitive and provides powerful analytical tools for system configuration and operability. The improved Dashboard provides great ease of use for troubleshooting and management and allows users to filter setting classifications based on Basic, Intermediate or Advanced options.

“One of LumenVox’ key differentiators is that we listen to our partners’ needs and requirements. The enhancements you will see in LumenVox 14.1.100 have been driven by partner feedback and requests”, explained Ed Miller, CEO, LumenVox. “For instance, to support the growing LumenVox global customer base we have made additional improvements to the Dashboard that include additional support for international languages as well as enriched support for all available ASR languages.”

A new WebAPI has been developed to enable data center managers to remotely monitor the status of LumenVox services, seamlessly integrating this information into existing SNMP or other monitoring systems that are currently in use. This allows high demand users to configure scalable fault-tolerant clusters of LumenVox servicers to deliver robust speech-enabled solutions.