Agents were wasting time on misclassified voicemail, so Smartz Solutions made the call
Smartz Solutions gives businesses answers to almost every communications challenge. The cloud-based, omnichannel company brings together customer and employee experience on one platform.
But a new piece of consumer technology threatened to get in the way.
Straight to Voicemail
Agents were wasting time listening to voicemail greetings that had been mischaracterized as “live answers,” or worse, sitting idle.
The culprit was clear: Call blockers.
This new software was pushing calls straight to voicemail. And outmoded Answering Machine Detection software was failing to identify that it was hearing a pre-recorded message.