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The Age of Voice Innovation, Part II: What Keeps You Up at Night

The Age of Voice Innovation, Part II: What Keeps You Up at Night

In the follow-up to “The Age of Voice Innovation, Part I: Attributes of the New Engine” webinar, we are excited to bring you Part II in the series.

Voice has remained pervasive for business communications, and it is especially having an impact in this Age of Digital Transformation. However, voice poses major challenges for Contact Center and CX professionals to keep their voice-based resources up and running — not to mention managing to keep technology fresh and add new capabilities.

Too often they feel they are “damned if they do” when buying into the view that customer care is moving to chat and text. Or they feel “damned if they don’t” to keep the voice channel up to date with the latest and greatest AI-infused technologies.

On October 5 at 10 AM PT / 1PM ET, join Dan Miller and Derek Top from Opus Research along with LumenVox’s Chief Product Officer, Joe Hagan for “The Age of Innovation, Part II: What Keeps You Up at Night” webinar.

During this conversational session, we will discuss what keeps contact center and CX professionals up at night, including:

  • What a move to the cloud looks like and will there be an impact on the customer experience?
  • What is driving the increasing need for openness and modularity?
  • What is impacting the pace of adoption for speech recognition?
  • What happens if you choose to do nothing?

All this and more. You won’t want to miss this session if you are starting to strategize your digital transformation initiative or are about to make decisions on the next steps. Register now for The Age of Innovation, Part II: What Keeps You Up at Night.

ALSO SEE: The on-demand session The Age of Voice Innovation, Part I: Attributes of the New Engine.

LumenVox Official Sponsor at Service Management World

LumenVox Official Sponsor at Service Management World

We’re proud to announce we are back as an official sponsor of Service Management World: A Digital Experience. This exciting virtual event will be held July 21st-22nd. It’s going to be jam-packed with case studies, enlightening discussions, and networking opportunities so you can make your service exceed expectations.

What to know before you go to Service Management World

In today’s digital world, delivering world class customer and employee experiences is the key to keeping business goals on track. We are excited to share what LumenVox can do to improve the service management experience by way of our voice recognition and password reset capabilities.

Come by the LumenVox digital expo booth to start a conversation. We are ready to talk all things #voice and exactly how LumenVox can propel digital transformation leveraging this cutting-edge technology.

Bring your unique business case, and we will have LumenVox experts ready to engage.

What We are Featuring at Service Management World

LumenVox is taking voice to another level. Our technology empowers both customers and employees with self-service and automation within the help desk environment. We will be talking about several of our products that are breaking records, glass ceilings and winning over our customer and partners.

Taking Automatic Speech Recognition to the next level

LumenVox provides a streamlined way for customers to migrate off incumbent ASR (Automatic Speech Recognition) engines by simplifying the migration of grammars and confidence values through its speech tuning capability to the new LumenVox ASR engine. Our ASR engine comes out-of-the-box with end-to-end recognition capabilities which is built on AI (Artificial Intelligence) and Deep Neural Networks (DNN). That means it can train itself, learning specific audio of potential users to learn a wide range of phonetic representations for every word. LumenVox ASR is trained to recognize the most common variations of each word so that it can accurately recognize speech and consider many different pronunciations in a single language, as opposed to having to train according to each individual user. It is taking the complexity of human pronunciation and making it simple—in one easy-to-integrate, flexible ASR engine.

LumenVox Call Progress Analysis: Boosting Auto Dialer Accuracy with Artificial Intelligence

Our state-of-the-art Call Progress Analysis (CPA) is changing the game, breaking accuracy records, making billions of successful outbound calls per month. This technology leverages artificial intelligence to accurately detect live human vs. answering machine as well as tones, background noise and more. LumenVox CPA can be used to improve accuracy and boost contact center efficiency by enabling “intelligent” proactive outbound message delivery, predictive dialing, e-callbacks, virtual holds and more.

LumenVox Password Reset: The Ultimate Password, Using Voice Biometrics

Millions of personal identity records are compromised each year through data breaches that include email addresses, passwords, and PINS. Protect your employees and your software systems’ security with  LumenVox Password Reset for stronger security and authentication. Leveraging AI-driven voice biometrics, our technology enables employees to authenticate using the sound of their voice—across multiple channels, 24/7.

What Sets LumenVox Voice Technology Apart

Our voice technology is specially designed to integrate with existing footprints, which means you do not need to rip and replace. Instead, you can apply our technology to expand features and improve functions to new and existing partner solutions. Each component is productized for rapid delivery and deployment. Our ecosystem & marketplace-enablement empowers our partners to innovate and differentiate—to take on competitors confidently and disrupt the market.

Our relationship skills are the only things that surpass our technical skills. We a long history of reliable, trusted partnerships. We ensure our technology is proven and innovative, providing immediate value.

LumenVox to Sponsor Genesys Xperience 2021

LumenVox to Sponsor Genesys Xperience 2021

LumenVox to be a Featured Sponsor at Genesys Xperience 2021

Now more than ever, it is becoming clear that consumers prefer digital-first interactions which are setting a new standard that requires customer experiences to be consistent, predictive and proactive across every touchpoint. To forge stronger connections, organizations must evolve how they are engaging their users through intelligent experiences – whether that is through IVR, text, voice, chat or social – to develop lifetime brand loyalty.

Meet up with LumenVox at Genesys Xperience Virtual Event

Xperience 2021 is a two-day virtual customer experience event being held on June 23-24. Attendees from around the globe will include Genesys customers and prospects, industry visionaries, and partners ― coming together to share and learn about new strategies for deploying AI-driven customer experiences innovations within the Genesys platform. Xperience 2021 is the one place to find everything you need to deliver highly personalized and secure customer experiences: the right experts; the right information; the right technology.

More than 80 industry thought leaders will share insights into the latest market trends and best practices for implementing the latest CX technologies.


  • Americas: 9:00 AM – 2:30 PM PT
  • Europe, Middle East and Africa: 9:00 AM – 2:30 PM GMT

How: Register now for free and to get access to session recordings

LumenVox + Genesys = Better Together

This year’s theme “The Power of Us” is a perfect way to describe the relationship between Genesys and LumenVox. Both are focused on delivering powerful customer experiences through secure, AI-driven speech recognition and voice biometric software.

As a long time Genesys partner, we are excited to be a featured sponsor at this year’s Xperience two-day virtual customer experience event. During these two days, you can find LumenVox speech and voice biometric experts ready to discuss the following topics:

  • Artificial Intelligence
  • Integration and 3rd Party Applications
  • Self-Service & IVR

Not only can you talk with the team from LumenVox, but anyone who visits our booth will have the opportunity to win one of two $100 Amazon gift cards.

SCHEDULE A MEETING: Want to schedule time with us? Drop us a note here.

Discover how LumenVox can enable your end-to-end customer experience

Create exceptional end-to-end customer experiences within your Genesys contact center by leveraging LumenVox’ AI-driven speech and voice biometrics software.

  • Deliver highly secure and scalable voice biometrics solutions. Reduce fraud, improve the customer experience and decrease agent handling time – all within your Genesys Cloud environment.
  • Increase IVR containment by allowing callers to self-service. Our ASR (Automatic Speech Recognition) engine converts spoken audio into text, providing users with a more efficient way to interact with automated systems.
  • Speech-enable your telephony platform or software application. Text-to-Speech provides the voice output for conveying information to callers – further assisting with containment.

Stop by the LumenVox virtual booth

If you are looking to voice-enable your customer experience, drop by our virtual both, we would love to learn more about your use case. Drop us a note here to set up some time with one of our team members.

LumenVox Announces Upcoming Partner Skills Certification Technical Training

LumenVox Announces Upcoming Partner Skills Certification Technical Training

LumenVox is excited to announce our upcoming Partner Skills Certification technical training on June 15-16 from 9am-1pm PT/ 12pm-4pm ET each day. The training is open to all LumenVox partners at no cost. By enlisting in the training and certification path, we will ensure that your solution design and delivery teams are comfortable in their working knowledge of LumenVox products.

Should you register?

The training is targeted towards teams that are involved in solution design, delivery or support of solutions that include the use of LumenVox speech recognition, text-to-speech or call progress analysis. The training and certification are complimentary for any employee who works for one of our channel partners. Even if you aren’t interested in pursuing the certification, you are more than welcome to participate in the two half-day sessions.

What will be covered?

The technical training sessions include in-depth information on how to install and configure LumenVox’ Automated Speech Recognizer, Text-to-Speech and Call Progress Analysis; how to troubleshoot your installation using the LumenVox Dashboard as well as exciting product updates, including the LumenVox AI Gateway, Call Progress Analysis (CPA) enhancements and our next generation ASR engine.

We will also be diving into our new product offerings, including; the LumenVox Transcription Engine; LumenVox Biometric products; additional new security features, including Secure SIP; and updated deployment architecture material.

What are the benefits of becoming LumenVox Skills Certified?
By having at least one LumenVox Skills Certified employee, your organization is eligible for:

  • Joint marketing including a partner listing on com, sales and training presentations, and other collaborative marketing efforts.
  • LumenVox lab software at no cost (subscription basis, renewable annually) including LumenVox ASR, TTS software and one seat of the LumenVox Speech Tuner for use in your internal development and test lab.

What is the skills certification process?

The Skills Certification process consists of two parts:

  • The Skills Interview: Designed to find out more about each candidate’s experiences with, and approaches to speech application development. It is a more of a free form conversation that focuses on the candidate, rather than a formal set of requirements.
  • The Application Presentation: Candidate presents a speech application in which they have contributed to the development. We expect to see some of the documentation regarding the application (including design elements like call flow diagrams, business requirements).

Once you have passed the certification process, we will send over your free LumenVox software for use in your design and delivery labs. It’s that easy.

Are you ready to become a LumenVox Skills Certified partner? Register now!

P.S. – The first 30 registrants for the partner skills certification technical training will receive a Welcome snack box!

Join LumenVox at IAUG Wired!

Join LumenVox at IAUG Wired!

The International Avaya Users Group is holding its second annual online virtual event: IAUG Wired, this Tuesday, February 10, 2021. We were able to attend last year in Phoenix, Arizona, and can speak to the exciting engagement it offers.

The best part about this year? You don’t have to leave the comfort of your office or home to participate. It’s completely virtual and accessible from anywhere. IAUG has a host of panelists delivering highly interactive, 3D virtual environments, breakout sessions, and interactive partner exhibits within the virtual show floor.

As a proud sponsor, LumenVox will have a virtual booth to showcase our best-in-class voice technology. We’ll have a plethora of information on the LumenVox Avaya-compliant, speech-enabled contact center applications including:

Call Progress Analysis ensures outbound message delivery and is currently beating the competition with 98.6% accuracy of over 500 million outbound calls per month. As an enhancement to the Avaya Proactive Outreach Manager, you can ensure the message is delivered successfully and clearly. No cutoff. No miscommunication.

Automatic Speech Recognition converts spoken audio into text, providing users with a more efficient way to interact with automated systems. Increase IVR containment by allowing callers to self-service.

Text-to-Speech provides the voice output for conveying information to callers – further assisting with containment. With Text-to-Speech you can speech-enable your telephony platform or software application.

Learn more about our offerings here: Speech and Authentication Solutions for Avaya

Want to chat with us during the event (Feb. 10, 2021)? 

  1. Go ahead and log in before registering if you have an IAUG account. Members will also have access to the recordings. For inquires, contact info@iaug.org.
  2. Register here. By registering for this event you are opting in to have your name and email visible on the event platform while the event is live in order to participate and interact with attendees and speakers. If you are not an IAUG member already, you will receive a basic entry-level “affiliate” membership after the event.
LumenVox, the Total Customer Experience and WebExOne

LumenVox, the Total Customer Experience and WebExOne

2020 has been a historic year for remote working and Cisco WebExOne is poised to deliver a premier digital collaboration conference this year (December 8 – 9). As a proud Cisco Solutions Plus Partner and Gold sponsor of the event, LumenVox will be presenting an overview of the building blocks businesses need to create an ideal, total customer experience over voice channels.

With a voice technology stack unrivaled in its breadth, from state-of-the-art automatic speech recognition to advanced voice biometrics, we’ll discuss:

How LumenVox technology benefits resellers – 

We’re here to make life easier. Our offerings are attractive, with demonstrated ROI, and available through the Cisco Commercial ordering system (CCW). We offer flexible licensing with bursting capabilities as well as perpetual, subscription, and per-minute pricing. We’re also unrivaled for our relationship skills. Besides delivering the best voice technology in the market, our main priority is to work with you. We make it a point to not compete with you or your partners for professional services.

What the benefits for end customers are – 

A happy customer is a customer that gets the information they need when they need it. A happy customer is a secure customer. A happy customer gets a seamless omnichannel experience. We focus on optimizing omnichannel communication with intelligent speech recognition, text to speech, secure voice biometric authentication, and fraud detection.

What about agents?

We make agents’ lives easier by increasing productivity through higher containment rates and optimized workflows.

The necessary voice technology stack for enhancing total experience – 

LumenVox Automated Speech Recognizer, which supports Natural Language Understanding.

LumenVox Text-to-Speech / voice-enabled IVR platform, with multiple language capabilities.

Call Progress Analysis, which allows the recognizer to analyze speech and automatically discern appropriate timing for outbound telephony campaigns and notifications.

Voice Password, an active voice biometrics platform that authenticates customers using text-dependent voice biometrics.

Passive Voice Biometric Authentication, a passive voice biometrics platform that authenticates customers independent of a phrase, so it can occur naturally in conversation with a live agent.

Fraud Scanner, a cutting-edge fraud detection tool to identify fraudulent activity using state of the art voice biometrics.

Join us during WebExOne! It will be two days of conversations with other thought leaders, luminaries, celebrities, technology partners, and Cisco executives, plus over 30 customer and partner sessions. Register for the event and click here to request a conversation with us.