Active Voice Biometrics
A Better User Experience
Active Authentication improves the customer
experience by reducing hold
Protect your customer and business applications with layered security that uses biometrics to verify identity and prevent unauthorized access to information or accounts.
Compelling Cost Savings
Biometric authentication is proven to reduce operational and fraud costs. It enables you to quickly authenticate transactions in the IVR for increased containment, or through the live agent for faster, safer service.
Specialized Text-Dependent and Text-Prompted Voice Biometric SDK
Sensitive user information is decoupled from the biometric voiceprint, enhancing the security of Personally Identifiable Information (PII). Different thresholds, passphrases or languages can be configured and selected using a configuration identifier.
The LumenVox platform easily integrates into your existing contact center infrastructure to deliver advanced workflows and business rules that can be composed.
Easy Setup and Maintenance
of varied enrollment and authentication workflows.
Web Based APIs
(including SOAP and RESTful interfaces) allow for direct connections to existing applications.
How Active Authentication Works
The LumenVox Voice Biometric Engine Uses This Process to Actively Authenticate an Individual:
An individual’s claimed identity is verified via an organization’s predetermined methods.
The individual enrolls their voiceprint as prompted by the organization’s IVR or mobile application.
When the individual is requested by the organization to authenticate, the individual is asked to repeat a random set of words or a passphrase to give the voice biometric engine plenty of information to use during authentication.
The individual’s voice is then compared to the enrolled voiceprint and verified.