• Support

High Quality Technical Support

High quality, affordable technical support is a crucial component of successful speech recognition software integration and application design. Proper support gives you a deeper understanding of the products, reducing your development time and ultimately saving you money.

With this in mind, LumenVox offers the best technical support of any speech recognition provider. When you purchase a LumenVox support contract, you are buying peace of mind that, should you have a problem with the LumenVox software or in building your speech recognition application, you will receive timely answers from experts.

You may also want to read our Frequently Asked Questions pages, located in our resources area.

Available to Assist

Our LumenVox technical support team is made up of knowledgeable professionals with extensive LumenVox development and support experience. We are all well versed in computer telephony technology and are available to assist you with:

  • General questions about LumenVox software and speech application design
  • Guidance on grammar design and related questions
  • Installation support
  • Best practices and recommendations

LumenVox technical support is available weekdays, between 9 a.m. and 5 p.m. Pacific time.

Get Started Today

You can't afford to spend time struggling with speech recognition development, so contact us today to get started with LumenVox technical support. Every minute you spend working on a question we could have answered is wasted money, so accelerate your development by calling us at +1 858-707-7700 and asking for "Support," or by e-mailing support@lumenvox.com. We can process your payment information and help you with your project over the phone or e-mail.

LumenVox Support Details

LumenVox provides unparalleled support ? we truly believe ours is some of the industry's best. Our support operatives are friendly and knowledgeable, and we frequently provide customers with direct access to the actual developers who work on the software.

However, this level of support comes with a cost. We simply cannot provide this type of excellent support for free, especially given how affordable our licensing is. That is why all support requests require a support contract in place before our team can tackle them.

Purchasing a license does not include any technical support time. If you wish to buy an SDK or one of our various packages at the time of buying licenses and/or training, you can save on support costs, but licenses purchased individually do not include support time.

Please see our support policies for more information on support costs, what's included with support, and frequently asked questions relating to this policy.

Want LumenVox installed without the learning curve involved in any new software installation? If you provide us with remote access to your machine, our expert technicians can quickly install, license, configure, and test the LumenVox Speech Engine for you. The cost is a flat rate of $499 and includes one hour of post-installation technical support, allowing you to get your questions answered quickly. Hit the ground running with our Quick Start service, ensuring that you can start developing speech recognition applications immediately.

LumenVox Help Documentation

For product documentation, please see the LumenVox help area.

Support For Asterisk

Before contacting technical support, you may be interested in reading some Frequently Asked Questions about LumenVox Speech Recognition on Asterisk or the FAQs page on LumenVox Licensing.

For more information about Asterisk support, see our Asterisk page.

On Site Training

Toll Free: (877) 977-0707
Phone: +1 (858) 707-7700
Fax Number: +1 (858) 707-7072
Email: training@lumenvox.com

Videos Training

These videos will provide you with training about the LumenVox speech recognition software.

Quick Start

LumenVox Quick Start is a great value for new users: for just $499, LumenVox support technicians will access your machine remotely to install, configure, and test the LumenVox Speech Engine. Plus you receive an hour of post-installation technical support.

Contact

Toll Free: (877) 977-0707
Phone: +1 (858) 707-7700
Fax Number: +1 (858) 707-7072
Email: info1@lumenvox.com