LumenVox Support Services

SUPPORT

LumenVox Support Services

High Quality Technical Support

High quality technical support is a crucial component of successful speech recognition software integration and application design. Proper support gives you a deeper understanding of the products, reducing your development time and ultimately saving you money.

When you purchase a LumenVox support contract, should you have a problem with the LumenVox software or in building your speech recognition application, you will receive timely answers to your questions from experts.

You may also want to read our Frequently Asked Questions pages, located in our resources area.

Available to Assist

The LumenVox technical support team is made up of knowledgeable professionals with extensive LumenVox development and support experience. The support team is well versed in computer telephony technology and are available to assist you with:

  • General questions about LumenVox software and speech application design
  • Guidance on grammar design and related questions
  • Installation support
  • Best practices and recommendations

LumenVox technical support is available weekdays, between 8 a.m. and 5 p.m. Pacific time.

Getting Started

You can't afford to spend time struggling with speech recognition development, so contact us today to get started with LumenVox technical support. Accelerate your development by calling us at
+1 858-707-7700 and asking for "Support," or Contact Us. We can process your payment information and help you with your project over the phone or email.

LumenVox Support Details

LumenVox support operatives are friendly and knowledgeable, and we frequently provide customers with direct access to the actual developers who work on the software.

All support requests require a support contract.

Purchasing a license does not include any technical support time. If you wish to buy an SDK or one of our various packages at the time of buying licenses and/or training, you can save on support costs, but licenses purchased individually do not include support time.

Please see our support policies for more information on support costs, what's included with support, and frequently asked questions relating to this policy.

Want LumenVox installed without the learning curve involved in any new software installation? If you provide us with remote access to your machine, our expert technicians can quickly install, license, configure, and test the LumenVox Speech Engine for you. This also includes one hour of post-installation technical support, allowing you to get your questions answered quickly. Hit the ground running with our Quick Start service, ensuring that you can start developing speech recognition applications immediately.

LumenVox Help Documentation

For product documentation, please see the LumenVox help area.