LumenVox and OneVault partner to deliver state of the art Voice Biometrics
San Diego, CA, United States and Johannesburg, South Africa – LumenVox, a global leader in speech and authentication solutions, has partnered with South African industry leader OneVault to deliver state of the art Voice Biometrics solutions.
OneVault has been implementing Voice Biometric solutions in the South African marketplace for over 8 years. The company is consistently pushing the envelope with their technology, recently offering innovative multifactor authentication with the integration of biometrics into identity management platforms. As remote authentication becomes a business imperative, especially in Africa, OneVault is meeting the demand for secure technical and commercial biometric solutions.
Partnering with LumenVox, OneVault is now able to utilize LumenVox’ Voice Biometric algorithms, expertly crafted by the LumenVox team. The proprietary LumenVox technology will provide OneVault the opportunity to offer authentication solutions across a range of innovative channels and use cases. With this integration, OneVault can continue to deliver optimized and tailored biometric solutions, but with greater flexibility and agility, for enhanced productivity and protection.
“At OneVault we believe in the power of strengthening authentication. We are thrilled to be working with LumenVox to deliver cutting-edge biometric modalities that are so urgently needed by businesses to provide their customers with a convenient and secure channel,” said Paul Hutton, CEO of OneVault.
“OneVault and LumenVox bring a world of experience and insight into the biometrics field. Together I am confident we can fill a major gap within the biometrics market, specifically when it comes to tailored integration. OneVault has a proven track record of successful rollouts and meticulous tuning. Our technology combined with their conscientious team of experts will result in exciting development,” said Edward Miller, CEO of LumenVox.
The partnership between OneVault and LumenVox, has already facilitated the development of technological initiatives with the likes of South African Fraud Prevention Services (SAFPS) and Contactable. Together they look forward to broadening the traditional application of voice biometrics.
OneVault unlocks the power of the human voice to provide the most secure remote authentication channels available in the market today. They have developed a set of core competencies and IP unique across the African market. OneVault offers their clients secure, accessible, third-factor authentication that integrates convenience, efficiency and unparalleled peace of mind for both clients and customers.
Read the full release here.
LumenVox Active Voice Authentication combines with Genesys Customer Experience Platform to provide highly flexible and scalable authentication solutions to call centers
LumenVox has announced Active Voice Authentication is now available on the Genesys AppFoundry®, the industry’s largest dedicated marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce. Genesys® is the global leader in omnichannel customer experience and contact center solutions that delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries.
The Active Voice Authentication easily integrates with Genesys Cloud™, to further protect the contact center and provide increased security to each interaction. With the ability to deliver advanced workflows and business rules, it can create a multitude of specialized text-dependent and text-prompted solutions. Plus, the platform is compatible with any Interactive Voice Response (IVR), web, or mobile application.
“Contact centers are increasingly vulnerable to the prevalence of social media data and the subsequent fraudulent attacks that result in account takeover. Our Active Voice Authentication system is a direct answer to the urgent need to protect and defend their customers. Our addition to the Genesys Cloud portfolio as an AppFoundry Premium Application means LumenVox can now offer Genesys customers a robust integrative authentication technology to accomplish just this,” said Edward Miller, CEO of LumenVox.
Using both highly flexible and scalable active voice biometric authentication solutions, contact centers that have incorporated LumenVox’ Active Voice Authentication report significantly reduced fraudulent activity, a dramatically improved customer experience and a lower agent handling time.
The LumenVox Active Voice Authentication is now available with Genesys Cloud, an all-in-one solution and the world’s leading public cloud contact center platform, that helps organizations provide better experiences to their customers and employees. With its robust feature set and open APIs, Genesys Cloud is flexible, scalable and built for rapid innovation.
LumenVox has also recently enhanced its partnership with Genesys by becoming an AppFoundry Managed Partner, selected as one of just 20 other elite members in the Genesys program.
To learn more about the specific features and benefits of LumenVox Active Authentication visit the LumenVox page on the Genesys AppFoundry.
Read the official release here.
LumenVox transforms customer communication. Our flexible and cost-effective technology enables you to create effortless, secure self-service and customer-agent interactions. We provide a complete suite of speech and multifactor authentication technology to make customer relations faster, stronger and safer than ever before. Our expertise is extensive—we support a multitude of applications for voice and facial biometrics, inclusive of passive and active authentication for fraud detection. And we do it all by putting you and your customers first.
San Diego, CA, United States and Frankfurt, Germany – February 12, 2020 – LumenVox, a global leader in speech and authentication solutions, officially partners with CCT Solutions, Germany to advance speech technology and positively transform the customer experience. CCT Solutions will integrate LumenVox’ solutions into their expanse of customer projects and market LumenVox as a featured solution partner.
CCT Solutions has been working for 20 years to streamline customer interactions, increase productivity and create deeper customer relationships for businesses across the globe. Like LumenVox, CCT solutions is comprised of a knowledgeable integration team as well as industry experts. CCT specializes in contact center & automation developments, featuring their very own ContactPro, which provides multiple components for omni-channel interactions. They primarily operate within Europe, offering professional support to world-renown Avaya in Germany, Austria and Switzerland. Additionally, CCT has been developing a presence in the United States as well, serving industry giant, ConvergeOne.
Now CCT, as an official reseller of LumenVox, gives their customers direct access to the entire LumenVox speech and authentication portfolio. This includes LumenVox Automated Speech Recognizer, Text-to-Speech and Call Progress Analysis, as well as active, passive authentication and fraud detection. With these products CCT will provide end-to-end solutions along with holistic support, meeting any design, implementation or project management needs along the way. The partnership results in a seamless LumenVox integration to businesses with continuous, tailored support.
“CCT has demonstrated to us time and again that they are committed to crafting solutions that meet the highest standards of customer service. Their company has an impressive resume, with the ability to serve a myriad of industries,” said Edward Miller, CEO of LumenVox. “With CCT’s expertise and LumenVox’ development of advanced solutions, I have no doubt that we will increase productivity and strengthen security for customers and businesses alike.”
CCT Solutions provides comprehensive unified communications and contact center solutions for large and medium-sized companies. The company has many years of experience in contact center systems integration and expertise in meeting company-specific requirements (also by own application development) thus providing significantly increased value and efficiency in customer communication. CCT, with locations in the U.S., Germany and Switzerland, is a Technology Partner in the Avaya DevConnect program and a selected participant in the DevConnect Select Product Program (SPP). For more information visit the CCT website cct-solutions.com/en/
Click here to read the full announcement.
At LumenVox we have big plans for 2020. The release of our Version 8 Suite takes advantage of years of development, testing, and expertise. With more customer conveniences and improved user interfaces, it enables a variety of multi-modal solutions.
Our passionate engineers and industry experts could go on and on, but here are a few major highlights that propel this Version 8 Suite forward:
We made sure to incorporate a new core competency, passive voice biometrics. Our passive engine is based on cutting-edge, Deep Neural Network technology, and is faster and more sophisticated than ever before. The incorporation of DNNs enables automated fraud scanning, so that your business can protect and defend your customers with less effort and greater accuracy.
We focused on your biggest issue: Fraud. Our experts spent countless hours improving LumenVox’ Fraud Scanner, which enables your team to spend less time worrying about fraudsters so they can put that energy into caring for real customers. Fraud Scanner provides fraud alerts and automatic matching of voiceprints against a carefully curated fraudster watchlist. It works 24/7 so the fraud team doesn’t have to – utilizing continuous enrollment, verification adaptation and enrichments of voiceprints to quickly identify suspicious actors.
We took your biggest ask and made it a reality: A brand new Agent Desktop Portal with an increasing set of functionalities, including continuous enrollment and verification; enrollment over multiple calls; enrollment consistency check; voiceprint enrichment; customer selection and addition; real-time watch listing; audio reset and speaker change.
We made sure to do some housekeeping: There are bug fixes and updates for 7.2 password reset system including major improvements on mobile apps and windows pre-login application; language pack and workflow installers. Version 8 is sleeker and smoother.
Version 8 capitalizes upon years of experience and expertise to deliver a more total solution so you can easily improve the customer experience. Ready to learn more about how Version 8 can work best for your business? Don’t be shy. Click here to talk to one of our representatives.
To view our official Version 8 announcement click here.
Pivot Technology Services Becomes LumenVox Skills Certified
LumenVox and Pivot announced today that Pivot Technology Services (Pivot) has officially become a LumenVox Skills Certified Partner. LumenVox Partner Skills Certification demonstrates Pivot’s capability to deliver high-quality speech solutions based on the LumenVox speech automation suite. Pivot, a trusted provider and integrator of the world’s leading technology solutions and services, utilizes the complimentary LumenVox Automated Speech Recognizer and Text-to-Speech solutions to improve the customer experience and employee productivity within contact center agent portal environments.
“LumenVox is excited to see the facilitation of a large joint opportunity that the evolution of our partnership with Pivot has already brought,” stated Ed Miller, LumenVox CEO, “and we look forward to supporting their development of innovative and dynamic speech-enabled solutions.”
“Becoming LumenVox Skills Certified broadens the benefits for our customers by combining Contact Center solutions design and implementation expertise with the best technologies available. The earned partnership strengthens our strategic position in an underserved niche of the market between traditional VARs on one end and large IT service providers on the other,” stated Jeff Brinckman, Pivot Director of Customer Experience Solutions.
Contact center technologies are ever-evolving. LumenVox Automated Speech Recognizer and Text-to-Speech solutions add functionality and improve capabilities. With Pivot’s expertise and LumenVox’ world-class technology, businesses and their customers can now experience efficient and customized communication.
Pivot Technology Solutions has created a portfolio of operating companies and partners, differentiated in their respective markets by superior competencies and an unmatched commitment to total customer satisfaction. Through its portfolio companies, Pivot has built an organization with deep knowledge of the industry, an extensive partner network, and the implementation capacity required to take on large and complex projects. Additionally, through Pivot Technology Services, the Company offers a comprehensive portfolio of services on a global scale.
The Customer Experience Solutions Practice provides insight and technology leadership that enables organizations to adapt to changing market conditions in the client care space. Recognizing that 85% of customer interactions flow through the contact center architectures, Pivot helps organizations transform their contact center platforms into a strategic corporate asset that creates competitive advantages.
Interested in learning more about how your organization can leverage LumenVox’ suite of speech and authentication solutions by becoming a LumenVox Skills Certified Partner? Contact us today!
The LumenVox Speech Automation Suite is compatible with key Avaya IX™ Contact Center solutions
LumenVox, a leading speech automation and multifactor authentication provider, today announced that its LumenVox Automated Speech Recognizer, Text-to-Speech and Call Progress Analysis solutions are Avaya Compliant – compliant with key Avaya IX™ Contact Center solutions. Avaya (NYSE: AVYA) is a global leader in solutions that enhance and simplify communications and collaboration.
The LumenVox Speech Automation Suite delivers accurate, natural sounding and reliable speech-enabled solutions that help businesses improve their customer experience. The Avaya Compliant application is now compliance-tested by Avaya for compatibility with Avaya IX Contact Center component Avaya Aura® Experience Portal 7.2.2.
LumenVox is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. Its Speech Automation Suite is available through the Avaya Select Product Program.
As a Technology Partner, LumenVox can submit products to Avaya for compliance testing, where a team of DevConnect engineers develops a comprehensive test plan for each application to verify its Avaya compatibility. This enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“Our Speech Automation Suite has been available through the Select Product Program for several years, providing LumenVox partners and customers with an easier ordering process and competitive price point. This latest testing with the Avaya Aura Experience Portal demonstrates our continued commitment to delivering reliable, natural sounding speech technology, helping our mutual customers improve customer service experiences.”
— Edward Miller, CEO, LumenVox
“Offering products such as the Lumenvox Speech Automation Suite in the Avaya Select Product Program helps our customers enhance their end-customer experience with accurate and affordable speech-based solutions.”
— Eric Rossman, vice president, Partners. Developers and Alliances, Avaya
Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. For more information, please visit www.avaya.com.
LumenVox is a total speech solutions company that provides a complete stack of speech and multifactor authentication technology. We support a multitude of ID and Access Management applications for voice, facial biometrics-passive and active authentication, fraud prevention and public security. LumenVox allows you to effectively deploy speech-enabled applications to improve the Call Center CX and ROI with our flexible, cost-effective software suite.
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Source: Avaya Newsroom