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Announcing LumenVox Authentication Suite 7.2

Announcing LumenVox Authentication Suite 7.2

LumenVox is excited to announce the release of LumenVox Authentication Suite 7.2. After the successful release of LumenVox Authentication Suite 7.1 this past July, the LumenVox team has enhanced the solution with even more customer-driven features which provide the most secure, accurate and reliable authentication and fraud prevention experiences available in the market today.

LumenVox Authentication Suite 7.2 features include:

  • Availability of an Enhanced Agent Desktop and CTI Manager. Building upon the 7.1 release of the LumenVox Fraud Scanner, the Agent Desktop portal now automatically matches calls against a configured blacklist while the CTI Manager includes an API call to do a watchlist call on an ongoing session. Additionally, both the Agent Desktop and CTI Manager now perform continuous enrollment and verification.
  • Increased interoperability between the LumenVox Automated Speech Recognizer solution and the LumenVox Authentication Suite.
  • Updated user interface (UI) and user experience (UX) for the LumenVox Pre-Login Password Reset application (Android). For seamless enrollment, a progress bar was added.
  • General bug fixes and improvements.

For more detailed information about each of the highlighted features from LumenVox Authentication Suite 7.2, contact your LumenVox Sales Representative, or reach out to us via this website or any of our social channels: Twitter, Facebook, or LinkedIn.

Announcing LumenVox Authentication Suite 7.1

Announcing LumenVox Authentication Suite 7.1

LumenVox is excited to announce the release of LumenVox Authentication Suite 7.1. With this latest version, LumenVox is further broadening our suite of solutions to provide organizations with additional multifactor authentication deployment and fraud prevention options.

“The updates and expansion of products demonstrate LumenVox’ commitment to providing speech, authentication, and fraud prevention solutions on a global scale that are both flexible and cost-effective, for the improvement of Call Center CX and ROI,” stated LumenVox CEO, Edward Miller.

LumenVox Authentication Suite 7.1 features include:

  • Availability of the LumenVox Fraud Scanner. Designed to enable fraud teams to more actively track and report ongoing fraudulent activity, the LumenVox Fraud Scanner utilizes advanced voice biometric algorithms coupled with state-of-the-art neural networks to alert teams with a prioritized list of suspicious calls.
  • A mobile application (iOS and Android) deployment option for the LumenVox Password Reset Solution. With the simple scan of a QR code, a user can configure the generic reset application with their organization’s desired configurations and branding, enabling multifactor authentication for account unlocking or password resetting, directly from the user’s mobile device, 24/7.
  • LumenVox Pre-Login Password Reset application for Windows. Based on the Windows Credential provider framework, the LumenVox Pre-Login Password Reset application plugs seamlessly into the user’s existing login screen, allowing users to select their preferred method of authentication (voice biometric, SMS, KBA) to unlock or reset their password, even if they are not currently logged in.
  • Updates made to language packs for multifactor authentication utilizing active voice biometric authentication and knowledge-based authentication (KBA). Active voice biometric languages updated: English, German, Spanish, Portuguese, Dutch, Czech, and Polish. KBA languages updated: Arabic, German, British English, American English, Spanish, French, Italian, Japanese, Portuguese, Russian, Simplified Chinese.

For more detailed information about each of the highlighted features from LumenVox Authentication Suite 7.1, stay tuned, and be sure to follow us on Twitter, Facebook, or LinkedIn.

New Partnership Between LumenVox and MODIS Delivers Custom Voice And Biometric Authentication

New Partnership Between LumenVox and MODIS Delivers Custom Voice And Biometric Authentication

MODIS ITO and LumenVox announced their partnership to offer customer tailored speech and biometric authentication services to companies. With the IT outsourcing and hosting capabilities, MODIS is the ideal partner for automated, multimodal tools to improve service efficiency, usability and security for IT services in all branches.

Hosting a biometric platform with LumenVox, MODIS can provide authentication solutions designed for businesses that have decided to outsource their IT, and concentrate on their own strengths. “LumenVox is pleased to have MODIS ITO as a partner for serving enterprises with authentication services. Our partnership serves the specific needs of the clients in a certified environment within Europe, while meeting the strict GDPR regulations and requirements nowadays,” stated Bettina Stearn, Managing Director, Europe LumenVox.

Martin Wimmer, Managing Director MODIS ITO, said, “With this partnership, we take another bold step forward towards enhancing user experience. The LumenVox solution is an excellent addition to our contact channels for more self-service based on cutting edge technology. By creating automated user-friendly processes, efficiency and customer satisfaction can be continuously improved.”

On June 5-6, both companies will be present at the annual Service Desk and Service Management World in Cologne, Germany and showcase the solutions.

To learn more, visit our websites https://ito.modis.de or www.LumenVox.com.

If you’d like to learn more about our Password Reset solution, view our recent webinar

About MODIS IT Outsourcing GmbH:
MODIS ITO supports clients with consulting, design, implementation and operation of IT services. Based on their experience of more than 100 realized projects, profound IT service management knowledge and state-of-the-art technologies MODIS ITO provides clients of any industry all around the globe with high-class IT support. They can act as co-partner by integrating their services into existing client structures as well as full-service provider with end-to-end responsibility for certain processes or the complete IT support service.

**** Um diese Ankündigung auf Deutsch zu sehen, besuchen Sie bitte: https://www.openpr.de/news/1049992/Kundenspezifische-Sprach-und-biometrische-Authentifizierung.html

 

LumenVox Wins Speech Technology Magazine’s People’s Choice Awards 2019

LumenVox Wins Speech Technology Magazine’s People’s Choice Awards 2019

-LumenVox Receives Top Recognition for Speech Solutions, Named Top Speech Biometrics Vendor in the Speech Technology Magazine’s People’s Choice Awards 2019-

Last month, while at SpeechTEK in Washington D.C., LumenVox had the distinct honor of being named the #1 Speech Biometrics vendor in the Speech Technology Magazine’s People’s Choice Awards 2019. With our comprehensive stack of speech solutions, LumenVox was also acknowledged as the 2nd favorite vendor in the Speech Recognition category.

 

Speech Technology Magazine’s People’s Choice Awards showcase their readers’ favorite tools and platforms in the speech technology industry. With the votes cast by the people who use and work with voice-based technology every day, these awards are a testament to our ability to enable organizations to meet the highest standards of customer experience, productivity and security.

“LumenVox has deployed a multitude of call center identification and authentication applications, such as automated password reset, using speech biometrics, including active/passive authentication and fraud prevention to organizations worldwide,” stated Edward Miller, CEO of LumenVox. “To be recognized by the people who use our solutions is an honor.”

“The voters turned out in droves to tell us which companies they think deserved to be honored in the People’s Choice Awards. They chose a worthy group of winners at the forefront of the industry. Congratulations to the 2019 People’s Choice Awards winners,” stated Theresa Cramer, Editor, Speech Technology Magazine.

While we were at SpeechTEK we had a number of great conversations with attendees about our complete stack of speech and speaker recognition technology. With the inclusion of multi-modal biometric authentication, password reset and passive voice biometrics into our product offerings, we’re excited to provide solutions that can: 

  • reduce costs
  • improve the customer experience (CX)
  • enhance security and decrease fraud
  • provide frictionless, more convenient interactions with the added benefit of reduced agent frustration

If you’d like to learn more about our speech and authentication solutions and why the readers of Speech Technology Magazine voted us as the #1 Speech Biometrics vendor and #2 Speech Recognition vendor, contact us today; we’d love to chat!

Konectiv and LumenVox Enter New Partnership – Konectiv Becomes LumenVox Skills Certified

Konectiv and LumenVox Enter New Partnership – Konectiv Becomes LumenVox Skills Certified

LumenVox and Konectiv announced today that Konectiv has officially become a LumenVox Skills Certified Partner. LumenVox Partner Skills Certification demonstrates Konectiv’s capability to deliver high-quality speech solutions based on the LumenVox speech automation suite. Konectiv, a developer and support provider of speech-enabled applications on major IVR and intelligent conversational systems, utilises the LumenVox Natural Language Processing (NLP) and provides a wide range of services including: VUI and application design, development, testing, deployment, tuning, reporting, support and ongoing managed services for speech and chatbot applications.

“LumenVox is pleased to have Konectiv as a global speech innovator, providing directed and NLU speech and chatbot applications as well as support in the contact center and intelligent virtual assistant environments,” stated Ed Miller, LumenVox CEO.

Alex Waterman Sales Director EMEA, Konectiv said, “We are tackling some of the industry’s biggest challenges today – how to increase customer happiness, reduce friction in customer service and deliver higher ROI than ever before. And we are doing all this without asking contact centers to migrate their hardware or software. The LumenVox solution will integrate directly into their existing platform.”

The underlying technology is a key delivery factor. LumenVox connects the customer touch points and transitions the user between channels, passing data as required. This is a true omnichannel result.

To learn more, join us for a free webinar on Tuesday, April 30 as our subject matter experts discuss how speech-enabled self-service utilizes LumenVox to enable human-like interactions with IVR systems. By allowing customers to state their demands in plain language without using a touch-tone menu, Konectiv Solutions has enabled IVR systems to provide several benefits both for organizations and customers; including reduced organizational costs and improved customer experience.

Register in advance for this webinar:

https://zoom.us/webinar/register/e8b49f6fb68d916acde7dc3c8da9331e

About Konectiv Solutions: 
Konectiv is part of the Speech-Soft Solutions LLC Group of Companies, which was founded in 2003. It’s a global company, spanning three continents and employing over 140 people. It specializes in speech, omnichannel, contact center, and AI technologies. Konectiv is led by three directors with 75 years’ experience in and around the contact center world. Their mission is to use their specialist knowledge, understanding and a real drive to help to eliminate lost revenue through poor implementation of systems. For more information, visit konectivcx.com.

LumenVox Speaker Recognition Added to SmilePass Identity Verification and Authentication Platform

LumenVox Speaker Recognition Added to SmilePass Identity Verification and Authentication Platform

Sept. 25, 2018 (SAN DIEGO/MUNICH) LumenVox LLC and SmilePass Ltd. today announce the availability of voice based biometric authentication within the SmilePass Identity Verification and Authentication Platform.

With the world’s attention being drawn daily to data breaches, identity thefts and hack attacks, being able to conclusively prove a remote consumer’s credentials are of paramount concern to businesses and governments alike.

The Identity Verification market is a burgeoning industry focused on delivering resilient and robust authentication technology in an easy to consume and quick to implement package that enables rapid Return-on-Investment. SmilePass are leading the charge of new disruptive players in this market by providing a best-in-class biometrics platform-as-a-Service, allowing organisations to deploy a simple yet effective means of validating their consumers.

With the inclusion of Voice-based biometrics as a second factor authentication modality in addition to existing face matching, the ability to be certain of a user’s identity and presence is now significantly enhanced within the SmilePass Identity Verification and Authentication Platform.

The deep expertise of voice-based biometric authentication from LumenVox means that SmilePass can now deploy the best of both worlds in unison; the latest developments in machine-vision alongside the proven reliability and user-acceptance of voice-based technologies, delivering a solution that delivers a combined value in excess of each modality separately.

Both organizations will be working together to ensure customers can benefit from the Platform, with combined marketing efforts and global sales presence.

“With the embedding of LumenVox technology into the SmilePass platform, enterprises can be assured that their users experience of biometrically authenticating themselves will be significantly enhanced, providing a better sense that their identities are being protected,” stated LumenVox Chief Executive Officer Edward Miller.

“Including LumenVox voice technology means we’re able to offer very strong verification at reasonable prices and for both our organisations to benefit from our respective ecosystems,” said Grant Crow, CEO SmilePass.

Both organizations will be attending IP Expo 2018, at London ExCel on the 3rd and 4th October.

About LumenVox

LumenVox is a speech automation and multi-factor biometric authentication solutions company providing core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuner, Natural language solutions support and Multifactor Biometric Authentication. We have won numerous awards for innovation and technical excellence. Based on industry standards, LumenVox’ core Speech technology is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. The LumenVox technology provides tools for you to effectively deploy speech-enabled applications to improve the Call Center CX and ROI with LumenVox’ flexible, cost-effective software suite.

For more information, please visit www.lumenvox.com.

About SmilePass

SmilePass provide an easily consumable Biometric Authentication Platform, providing facial recognition, voice-biometric based user verification as well as document verification to prove identity. With 3 levels of security, the platform supports solutions ranging from access control and location management through to highly secure fraud prevention. SmilePass is happy to contribute meaningfully to a number of initiatives making a positive impact on the lives of citizens in Africa.

For more information, please visit www.smile-pass.com

For questions or further information, please contact us