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On Voice Biometric Privacy and Informed Consent

On Voice Biometric Privacy and Informed Consent

It was recently announced that a biometric data privacy suit implicated the voice biometrics company, Pindrop. According to the plaintiffs, informed consent requirements were not followed when collecting, storing, and utilizing voiceprints to authenticate customers for Amazon Web Services, which the plaintiffs claim violates the Illinois Biometric Information Privacy Act (BIPA).

This scenario is exactly what LumenVox works hard to avoid. Since LumenVox is headquartered in California (where the biggest giants of customer data work, such as Facebook and Google) and operates internationally, we understand that customers demand privacy. There are now stringent laws in place, such as the California Consumer Privacy Act and GDPR, to make sure that just as a company’s technology evolves, so must the strategy to correctly collect, handle and store sensitive consumer data.

When it comes to any biometrics modality, informed consent is key. LumenVox advises our customers and partners to include a very clear information flow to gain informed consent for both active and passive voice biometrics. As a voice biometrics provider, education, training, and guidance are three things we pride ourselves on as we work closely with our clients on voice biometric deployments.

Biometric solutions have been around for decades now, but understandably consumers and businesses still have their reservations. What’s particularly comforting about voice biometrics is the way voiceprints are stored – with Personal Identifiable Information (PII) decoupled from the voiceprint. This means a consumer’s voiceprint is matched to a string of 0-s and 1-s, numbers that would mean nothing to a malicious actor.

This news inevitably raises questions: Is voice biometrics safe? Yes. Can it be used to protect customer data? Yes. Is informed consent key when utilizing it? Absolutely. At LumenVox, we strive to put customers first, every step of the way.

Click here to learn more about our products and solutions.

Clive Summerfield Named Managing Director of Europe, Middle East, Africa, Australia & New Zealand for LumenVox

Clive Summerfield Named Managing Director of Europe, Middle East, Africa, Australia & New Zealand for LumenVox

LumenVox has announced the naming of Dr. Clive Summerfield as Managing Director of Europe, Middle East, Africa, Australia & New Zealand (EMEA-ANZ). The LumenVox executive team has spent years recruiting and assembling the most talented voice technology team in the world and is very proud to include the world-renowned Dr. Summerfield, who has pioneered the adoption of speech recognition and voice biometrics in both the public and private sectors.

“Dr. Summerfield is a prominent figure in the voice biometrics world with a rare combination of customer focus and technical expertise,” said Edward Miller, CEO of LumenVox. “Because of his decades of experience, his skills span all aspects of voice technology, and we are thrilled he has joined LumenVox to expand market awareness of our award-winning technology.”

As a recognized subject matter expert, Dr. Clive Summerfield brings over 40 years of experience in speech synthesis, speech recognition and voice biometrics to the LumenVox team. He is a named inventor on more than 20 patents and has worked to integrate voice biometrics for citizen authentication by the Australian and New Zealand governments, and for customer authentication by financial institutions, healthcare providers, managed service operators and telecommunications firms. His addition solidifies LumenVox’ commitment to excellence and value in the world of voice technology.

In the 1980s, Dr. Summerfield undertook research and development of new speech coding, text-to-speech synthesis, speech recognition and speech chip technologies, while completing his doctorate at the University of Sydney. In the 1990s, he was CEO and founder of Syrinx Speech Systems, where he implemented the world’s most extensive speech recognition system for AT&T customer services in the United States. In 2001 Clive was appointed CEO of the Biometrics Institute (BI), a not for profit organization established to promote the responsible use of biometrics, which advises governments, the European Union and the United Nations on biometric data protection and privacy policy.

LumenVox is currently utilized by the largest telecommunications platform providers in the world, including Genesys, Cisco, Avaya and IBM. To read more about LumenVox solutions, click here.

Announcing LumenVox Version 18.0.400

Announcing LumenVox Version 18.0.400

LumenVox is excited to announce the release of LumenVox Version 18.0.400 of the LumenVox Speech Solutions. These new and enhanced features focus on security and flexibility so that companies of all shapes and sizes can directly address business needs in today’s changing world.

Highlights include:

Support for additional connections, testing and enhanced security with encrypted audio packet transmission
With this version, we have added Media Server support for MRCPv2 over the TLS protocol. Transport layer security (TLS) provides communication security between client/server applications, enabling privacy, integrity, and protection for the data that’s transmitted. Our Simple MRCP Client has been updated to allow testing of TLS features. This version also includes support for secure SIP (SIPS) connections and encrypted audio packet transmission over the SRTP protocol. The Secure Real-time Transport Protocol (SRTP) provides encryption, message authentication, and integrity, and replay attack protection to the RTP data.

Additional Short Utterance Transcription Language Support
We have added support to load alternate language models when using short utterance transcription. This provides greater convenience and ease as it removes the need for a costly or complex statistical language model, and it increases accuracy.

Up to date operating system support for optimal security, performance, development and streamlined installation
We have added support for Windows Server 2019 Operating Systems, and deprecated support for Windows Server 2008 and Windows 7. The Windows Product Installer has been streamlined to allow easier product installation and Windows development has been migrated to Visual Studio 2017 for optimal coding algorithms.

Added flexibility regarding MRCP properties
All Media Resource Control Protocol (MRCP) headers can now be overwritten as a Vendor-specific-parameter. If a header appears in both the header and the Vendor-specific-parameter header, the one in the Vendor-specific-parameter will override the other setting. This is to allow customer the ability to change MRCP properties that a given platform may not allow.

Extended dashboard diagnostic capabilities
The dashboard diagnostic capabilities were extended for TLS protocol functionality/testing and enhanced with the ability to back up and restore configuration settings from the diagnostic page of the dashboard.

These enhancements have been driven by partner feedback and requests. They showcase LumenVox’ continued commitment to making speech applications more secure and easier to incorporate into everyday business.

For a comprehensive list of improvements and features released with LumenVox Version 18.0.400. please click here.

LumenVox wins 3 prestigious Speech Technology Magazine’s People’s Choice Awards

LumenVox wins 3 prestigious Speech Technology Magazine’s People’s Choice Awards

LumenVox, a global leader in speech and authentication solutions, was named a top vendor of Biometrics, Speech Recognition and Text-to-Speech in Speech Technology Magazine’s 2nd Annual People’s Choice Awards. Being recognized as users’ top three favorite vendors reflects LumenVox’ reputation as a pioneer in the market and their commitment to providing innovative, natural and intelligent customer experiences.

Speech Technology Magazine’s People’s Choice Awards showcases voice-based technology companies that their readers feel demonstrate excellence, innovation and industry influence with the best technology, products and services. LumenVox won the awards in major categories that speak to the current direction of the market. Voice biometrics provides significant improvement in the security of remote channels, just as Speech Recognition and Text to Speech greatly enhance self-service capabilities.

“It’s an honor to once again be acknowledged by the people who use our technology. Since last year’s awards, LumenVox has continued to deploy and support superior speech and authentication solutions worldwide, including active/passive voice biometric authentication, automated password reset and fraud detection,” said Edward Miller, CEO of Lumenvox. “These awards further demonstrate our role as leaders in the voice industry and drive our resolution to continually improve the customer experience.”

“This year marks the 25th anniversary of Speech Technology magazine’s founding, and the industry is showing no signs of slowing down when it comes to technological innovation,” said Leonard Klie, Speech Technology magazine’s editor. “From consumer electronics to business technology vendors, this year’s winners of the People’s Choice Awards demonstrate the industry’s best and show just how diverse, useful, and popular voice technology has become today.“

The Speech Technology Magazine’s People’s Choice Awards recognizes key industry influencers working within the speech technology market. For the full list of winners, go here.

View the official press release here. Questions about our solutions? Contact us.

LumenVox assists its ASR customers by providing free bursting ports

LumenVox assists its ASR customers by providing free bursting ports

In response to COVID-19 and its burden upon our customers, we wanted to do our part. As of today, LumenVox Advanced Speech Recognition (ASR) customers who have a maintenance agreement can use up to a 50% increase of their current ASR license volume, at no additional cost, for 60 days.

It’s imperative to stay connected to your customers right now. During this uncertain time, LumenVox remains flexible and committed to serving our partners and customers, making sure your service remains seamless, as demand and dependency upon remote channels increases.

“We hope that this flexibility to our licensing allows for increased automation and alleviates some of the contact center stress we are experiencing during COVID-19. This is just one way we can help come together and support one another.”

-Edward Miller, CEO of LumenVox.

This free bursting also demonstrates our commitment to both outstanding customer service and meaningful support, from speech application development to deployment and daily use.

LumenVox ASR is a software solution that converts spoken audio into text. Its ability to recognize naturally spoken language and its tuning flexibility set the technology apart as an industry standard. With LumenVox ASR, user experiences improve, and completion rates rise. To accompany this technology, we provide a wide selection of licensing options, including per-port, monthly subscription, use-based, bursting and Software as a Service (SaaS).

LumenVox is also directly addressing one of the major issues resulting from COVID-19, a spike in fraudulent attacks on contact centers, with Fraud Scanner, a voice-based fraud detection tool. Learn more about this fraud detection strategy here.

To further discuss your licensing needs, or to inquire about any of our solutions, contact a service representative here.

You can read a message from our CEO further detailing our response to COVID-19 here.

LumenVox Partners with OneVault to Deliver Biometrics Solutions to African Market

LumenVox Partners with OneVault to Deliver Biometrics Solutions to African Market

LumenVox and OneVault partner to deliver state of the art Voice Biometrics

San Diego, CA, United States and Johannesburg, South Africa – LumenVox, a global leader in speech and authentication solutions, has partnered with South African industry leader OneVault to deliver state of the art Voice Biometrics solutions.

OneVault has been implementing Voice Biometric solutions in the South African marketplace for over 8 years. The company is consistently pushing the envelope with their technology, recently offering innovative multifactor authentication with the integration of biometrics into identity management platforms. As remote authentication becomes a business imperative, especially in Africa, OneVault is meeting the demand for secure technical and commercial biometric solutions.

Partnering with LumenVox, OneVault is now able to utilize LumenVox’ Voice Biometric algorithms, expertly crafted by the LumenVox team. The proprietary LumenVox technology will provide OneVault the opportunity to offer authentication solutions across a range of innovative channels and use cases. With this integration, OneVault can continue to deliver optimized and tailored biometric solutions, but with greater flexibility and agility, for enhanced productivity and protection.

“At OneVault we believe in the power of strengthening authentication. We are thrilled to be working with LumenVox to deliver cutting-edge biometric modalities that are so urgently needed by businesses to provide their customers with a convenient and secure channel,” said Paul Hutton, CEO of OneVault.

“OneVault and LumenVox bring a world of experience and insight into the biometrics field. Together I am confident we can fill a major gap within the biometrics market, specifically when it comes to tailored integration. OneVault has a proven track record of successful rollouts and meticulous tuning. Our technology combined with their conscientious team of experts will result in exciting development,” said Edward Miller, CEO of LumenVox.

The partnership between OneVault and LumenVox, has already facilitated the development of technological initiatives with the likes of South African Fraud Prevention Services (SAFPS) and Contactable. Together they look forward to broadening the traditional application of voice biometrics.

About OneVault

OneVault unlocks the power of the human voice to provide the most secure remote authentication channels available in the market today. They have developed a set of core competencies and IP unique across the African market. OneVault offers their clients secure, accessible, third-factor authentication that integrates convenience, efficiency and unparalleled peace of mind for both clients and customers.

Read the full release here.