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LumenVox Speaker Recognition Added to SmilePass Identity Verification and Authentication Platform

LumenVox Speaker Recognition Added to SmilePass Identity Verification and Authentication Platform

Sept. 25, 2018 (SAN DIEGO/MUNICH) LumenVox LLC and SmilePass Ltd. today announce the availability of voice based biometric authentication within the SmilePass Identity and Authentication Platform.

With the world’s attention being drawn daily to data breaches, identity thefts and hack attacks, being able to conclusively prove a remote consumer’s credentials are of paramount concern to businesses and governments alike.

The Identity Verification market is a burgeoning industry focused on delivering resilient and robust authentication technology in an easy to consume and quick to implement package that enables rapid Return-on-Investment. SmilePass are leading the charge of new disruptive players in this market by providing a best-in-class biometrics platform-as-a-Service, allowing organisations to deploy a simple yet effective means of validating their consumers.

With the inclusion of Voice-based biometrics as a second factor authentication modality in addition to existing face matching, the ability to be certain of a user’s identity and presence is now significantly enhanced.

The deep expertise of voice-based biometric authentication from LumenVox means that SmilePass can now deploy the best of both worlds in unison; the latest developments in machine-vision alongside the proven reliability and user-acceptance of voice-based technologies, delivering a solution that delivers a combined value in excess of each modality separately.

Both organizations will be working together to ensure customers can benefit from the Platform, with combined marketing efforts and global sales presence.

“With the embedding of LumenVox technology into the SmilePass platform, enterprises can be assured that their users experience of biometrically authenticating themselves will be significantly enhanced, providing a better sense that their identities are being protected,” stated LumenVox Chief Executive Officer Edward Miller.

“Including LumenVox voice technology means we’re able to offer very strong verification at reasonable prices and for both our organisations to benefit from our respective ecosystems,” said Grant Crow, CEO SmilePass.

Both organizations will be attending IP Expo 2018, at London ExCel on the 3rd and 4th October.

About LumenVox

LumenVox is a speech automation and multi-factor biometric authentication solutions company providing core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuner, Natural language solutions support and Multifactor Biometric Authentication. We have won numerous awards for innovation and technical excellence. Based on industry standards, LumenVox’ core Speech technology is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. The LumenVox technology provides tools for you to effectively deploy speech-enabled applications to improve the Call Center CX and ROI with LumenVox’ flexible, cost-effective software suite.

For more information, please visit www.lumenvox.com.

About SmilePass

SmilePass provide an easily consumable Biometric Authentication Platform, providing facial recognition, voice-biometric based user verification as well as document verification to prove identity. With 3 levels of security, the platform supports solutions ranging from access control and location management through to highly secure fraud prevention. SmilePass is happy to contribute meaningfully to a number of initiatives making a positive impact on the lives of citizens in Africa.

For more information, please visit www.smile-pass.com

For questions or further information, please contact us

LumenVox and VoiceTrust Announce Merger to Create Leading Global Speech and Multifactor Authentication Provider

LumenVox and VoiceTrust Announce Merger to Create Leading Global Speech and Multifactor Authentication Provider

LumenVox LLC and VoiceTrust GmbH today announce that they have merged their operations to create a leading global provider of speech technology and biometric authentication solutions.

The deep expertise of multi-modal biometric authentication from VoiceTrust together with the high-performance core speech capability of LumenVox creates an integrated provider of highly intuitive speech interface solutions for virtually any interactive computing or telephony task. This partnership enables an acceleration of growth through the combination of two highly complementary businesses that accelerate innovative and superior solutions.

In addition, the merger creates scale, with resources and substantial funding availability to continuously invest and innovate. By combining a global presence and talented workforce with a sophisticated, established partner ecosystem, the new company offers the most advanced, high quality solutions coupled with outstanding customer service.

“With the combination of LumenVox and VoiceTrust we create a truly global provider of best-in-class speech and multifactor authentication solutions. Through this unique combination we enable our customers to maximize return on investment and meet the highest standards of customer experience, productivity and security,” states LumenVox Chief Executive Officer Edward Miller.

“This merger of equals results in an extensive technology company with broader and deeper capabilities and offers. We rank among the top companies in our field, with global sales and support, complemented by partners and channels that amplify our strength, value proposition, and market reach,” says Bettina Stearn, Managing Director at VoiceTrust.

LumenVox speech software is one of the most accurate, natural sounding and reliable solutions in the industry. Its speech technology solutions are used across the globe and in a wide variety of industries, such as healthcare, automotive, financial services, hospitality, logistics and telecom. From telephone banking systems to airline reservation and inventory management solutions, LumenVox’ products can be fully integrated with existing software and used across multiple platforms in a great number of languages.

VoiceTrust is a provider of proprietary multi-factor authentication solutions that are trusted by a multitude of blue-chip companies and industry leaders to prevent identity theft, protect access to business and consumer applications, and deliver a more enjoyable user authentication experience. Its multi-factor authentication solutions allow enterprises to safely authenticate users, clients or employees worldwide. The voice-, face- and knowledge-based identity verification solutions are used by banks, insurance companies, call centers, hospitals, automotive companies and telecom providers across the world. They meet the highest security standards to meet the needs of highly regulated industries, including financial services companies, hospitals and transportation centers.

The new company will be majority owned by Dutch private equity firm Ramphastos Investments, which provides the combined company with the financial resources to continue to drive forward with innovation, service-expansion and quality of service.

About LumenVox

LumenVox is a speech automation solutions company providing core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuner, Natural Language solutions support and Multifactor Biometric Authentication. We have won numerous awards for innovation and technical excellence. Based on industry standards, LumenVox’ core Speech technology is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. The LumenVox technology provides tools for you to effectively deploy speech-enabled applications to improve the Call Center CX and ROI with LumenVox’ flexible, cost-effective software suite.

For more information, please visit www.LumenVox.com.

About VoiceTrust

VoiceTrust is a provider of multi-factor authentication solutions that are trusted by industry leaders to prevent identity theft, protect access to business and consumer applications, and deliver a more enjoyable user authentication experience. Fortune Global 500 organizations rely on VoiceTrust’s 17 years of biometrics authentication experience and successful track record to securely and remotely verify the identity of their users. VoiceTrust is ISO 9001 and Common Criteria certified for the delivery of quality multi-modal biometric solutions consulting, solution deployments, and customer support. Its voice-, face- and knowledge-based identity verification solutions are used by banks, insurance companies, call centers, hospitals, and telecom providers across North America, Europe, and Asia. VoiceTrust is headquartered in Munich, Germany with additional offices in the USA.

For more information, please visit www.VoiceTrust.com.

About Ramphastos Investments

Ramphastos Investments is a venture capital and private equity firm founded in 1994 by Dutch entrepreneur and investor Marcel Boekhoorn. Ramphastos holds a diversified portfolio of over 30 investments at various stages of the asset life cycle with high growth potential across 4 sectors: Financial & Services Business, Gaming, New Materials & Advanced Manufacturing and IP, and Energy. Investments are selected based on their unique competitive position, strong growth potential supported by strong underlying economic and societal trends. Investments are managed by an experienced team of senior partners with an extensive investment background and international management experience.

For more information, please visit http://www.ramphastosinvestments.com.

For questions or further information, please contact us

Announcing LumenVox 16.0.100

LumenVox is excited to announce the release of LumenVox Version 16.0.100. In this release, we have added support for a new Italian model as our tenth supported ASR language. This includes the addition of new Italian-language Boolean, currency, date, digits, number, phone and time “built-in” grammars.

LumenVox continues to make improvements to our diagnostic tools, supporting our commitment to making speech easier to administer, manage and support. LumenVox has expanded the available SNMP trap messages, giving you greater monitoring capabilities in your data center. This new release also includes improved parsing of SSML times. This effectively adds more flexibility as to how users can specify time strings. Support has also been added for the Microsoft Windows Server 2016.

About LumenVox

LumenVox is a speech automation software company providing core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuner, and natural language solution support. Based on industry standards, LumenVox Speech Software is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. LumenVox technology provides tools for effectively connecting and communicating with users, increasing user satisfaction, and improving employee productivity. For more information, call +1.858.707.7700 or visit www.lumenvox.com

Digital DataVoice Becomes a LumenVox Skills Certified Partner

San Diego, CA (PRWEB) January 29, 2018

LumenVox and Minneapolis-St. Paul, Minnesota based Digital DataVoice (DDV) announced today that DDV has officially become a LumenVox Skills Certified Partner. The LumenVox Partner Skills Certification demonstrates DDV’s capability to deliver high quality speech solutions based on the LumenVox speech automation suite. DDV, an independent integrator of cloud and premise-based contact center solutions, utilizes the LumenVox Speech Recognizer (ASR) and Text-To-Speech Server (TTS) to provide a scalable carrier-grade self-service environment within the Contact Center and specialized speech applications.

“DDV has the ability to implement LumenVox speech enabled solutions on all the major IVR platforms such as Avaya, Cisco and Genesys. When combined with their contact center expertise, DDV provides an excellent option for customers with multi-platform or single vendor environments. LumenVox welcomes DDV’s extensive experience in delivering and managing speech enabled solutions to our family of Skills Certified Partners,” stated Lisa Cowan, LumenVox VP of Sales and Business Development.

Digital DataVoice is an established Services leader in the delivery of voice automation solutions, with more than 20 years of experience building speech solutions used by millions of end customers. DDV specializes in helping businesses of all sizes connect with customers more efficiently, maximize customer loyalty, and provide insight into the contact center’s contribution to revenue growth.

“Digital DataVoice is excited to bring the capabilities of LumenVox’ products to our customers,” said Michael Hentges, CTO of DDV. “Speech interfaces are of critical importance to our customers, as they enable easy to use interactions that increase customers’ usage and acceptance of automation.”

About LumenVox

LumenVox is a speech automation software company providing core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuner, and natural language solution support. Based on industry standards, LumenVox Speech Software is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. LumenVox technology provides tools for effectively connecting and communicating with users, increasing user satisfaction, and improving employee productivity. For more information, call +1.858.707.7700 or visit www.lumenvox.com

Speech-Soft Solutions and LumenVox Enter New Partnership – Speech-Soft Becomes LumenVox Skills Certified

Tulsa, OK (PRWEB) September 26, 2017

LumenVox and Speech-Soft Solutions announced today that Speech-Soft has officially become a LumenVox Skills Certified Partner. LumenVox Partner Skills Certification demonstrates Speech-Soft’s capability to deliver high quality speech solutions based on the LumenVox speech automation suite. Speech-Soft develops and supports speech-enabled applications on major IVR and intelligent conversational systems. Speech-Soft utilizes the LumenVox Speech Recognizer (ASR) and Text-To-Speech Server (TTS) to provide a scalable carrier-grade self-service environment within the Contact Center and specialized speech applications.

“Speech-Soft is known to offer its customers easier, faster and better natural language, chatbot and conversational application solutions in multi-channel environments,” said Ed Miller, LumenVox CEO. “That approach dovetails perfectly with our focus on innovation, added value and customer satisfaction. We are excited that Speech-Soft can enhance its offerings as a LumenVox Skills Certified Partner.”

Speech-Soft Solutions is a global speech innovator, providing directed and NLU speech and chatbot applications as well as support in the contact center and intelligent virtual assistant environments. Speech-Soft provides a wide range of services including: VUI and application design, development, test, deploy, tune, reporting, support and ongoing managed services for speech and chatbot applications.

“This LumenVox partnership enables Speech-Soft to offer a unique bundling of products tailored to the needs of our customers,” said JP Reddy, COO of Speech-Soft. “With our top speech scientists and architects achieving LumenVox Skills certification, we can offer our customers ever more cost-effective and innovative solutions to their business problems.”

About LumenVox

LumenVox is a speech automation software company providing core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuner, and natural language solution support. Based on industry standards, LumenVox Speech Software is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. LumenVox technology provides tools for effectively connecting and communicating with users, increasing user satisfaction, and improving employee productivity. For more information, call +1.858.707.7700 or visit www.lumenvox.com

LumenVox Achieves Cisco Compatibility Certification With the Cisco Solution Partner Program

San Diego, CA – September 12, 2017 – LumenVox announced that its LumenVox Speech Engines, version 15.1 have successfully re-certified Cisco compatibility with Cisco UCCE Version 11.5 and certified with Cisco UCCX Version 11.5.  The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of network connections. As a member of the Cisco® Solution Partner Program, LumenVox partners and resellers are able to quickly and cost-effectively create, deploy, manage and support speech-based solutions to enhance the capabilities, performance and management of the network to capture value in the IoE.

“LumenVox is committed to working with our partner Cisco and our growing list of global resale partners to support Cisco solutions of all sizes – from midrange enterprise contact centers to large enterprise and service provider data center deployments”, states Edward Miller, CEO, LumenVox. “As a Cisco Solutions Partner since 2011, our partners’ increased reliance on Cisco products was a key motivation for updating our UCCE Interoperability Verification Testing (IVT) and successful completion of our UCCX IVT. LumenVox looks forward to our continued collaboration with Cisco and the Cisco community to meet the needs of joint customers with speech-enabled solutions.”

The LumenVox Automated Speech Recognizer (ASR) is a software solution that converts spoken audio into text, providing users with a more efficient means of input. Less time spent in data input frees up resources that can be used more effectively.

The LumenVox Speech Recognizer supports Natural Language Understanding (NLU) applications through development of Statistical Language Models (SLM). These advanced speech development techniques provide end users with a more natural speech interface to the ASR.

LumenVox Text-to-Speech provides Text-to-Speech synthesis, turning written text into spoken speech. This technology allows any computer or IVR application to convey information to a user providing an accurate and affordable means of speech enabling your telephony platform or software application.

LumenVox Call Progress Analysis provides tone-based detection which represents a significant innovation compared to many other energy-based answering machine detection technologies. Most systems guess whether the call is connected to a human based on energy levels and timing queues, resulting in unacceptably inaccurate messaging applications.

The LumenVox Call Progress Analysis solution leverages the strength of our Speech Recognizer by constantly listening for various tones, just as it would when performing speech recognition. These are compared to special acoustic models for matches, similar to our ASR’s function. The result is more reliable and highly accurate message delivery.

“ConvergeOne is pleased that LumenVox has completed Cisco Interoperability Verification Testing (IVT) with Cisco’s UCCE and UCCX platforms. The LumenVox speech automation product suite has helped ConvergeOne deliver high performance speech-enabled solutions to our customers over the past five years. The completion of the Cisco IVT interoperability validation will enable us to further leverage LumenVox speech technology in our Cisco contact center practice”, states Dennis Dahl, Vice President, Cisco Business Development at ConvergeOne.

The Cisco Solution Partner Program, part of the Cisco Partner Ecosystem, unites Cisco with third-party independent hardware and software vendors to deliver integrated solutions to joint customers. As a Solution Partner, LumenVox offers a complementary product offering and has started to collaborate with Cisco to meet the needs of joint customers.

About LumenVox

LumenVox is a speech automation software company providing core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuner, and natural language solution support. Based on industry standards, LumenVox Speech Software is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. LumenVox technology provides tools for effectively connecting and communicating with users, increasing user satisfaction, and improving employee productivity. For more information, call +1.858.707.7700 or visit www.lumenvox.com

*Compatibility certification via Interoperability Verification Testing and Cisco Validated Design is designed to simulate typical customer configurations and does not replace the need for on-site testing and interoperability validation in conjunction with actual implementation. View LumenVox’ Cisco Compatibility Status.

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