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1 Cleaning Up Log Folders

Obsolete Information: Note that some of the content of this article, while still useful, may be outdated, since later versions of the product now include various housekeeping functions to allow automatic removal of old log files, response files, cached grammars…

2 Configuring an HTTP proxy

What is an HTTP proxy? An HTTP (or HTTPS) proxy server is used within a network to act as an intermediary for clients seeking resources from other servers. An example of this type of resource access may be the LumenVox License Server, which uses HTTP or HTTPS…

3 Configuring TTS Sampling Rates

Many of the LumenVox Text-to-Speech voices are offered in two sampling rates: 8KHz and 22KHz. The sampling rate of an audio signal is one of the main determiners in how "good" the signal sounds; a higher sampling rate generally corresponds to a higher quality…

4 E-mail Alerts

E-mail Alerts As of version 9.5.100, the LumenVox products support a standardized method of generating e-mail alerts in the event of a critical error. As of 9.5.100, the only product logging out these sorts of errors is the License Server (other products…

5 Encrypting Call Files

LumenVox software can be configured to produce response files, or .callsre files. These files contain diagnostic tuning information about ASR and TTS interactions that can be later analyzed and used to improve IVR application performance. As of LumenVox version…

6 Firewall Configuration

Firewalls are a common part of network and system configurations these days. Often these are used to protect a home or business network from unwanted connections from the outside, however things are a little more sophisticated these days, and many machines…

7 Logging Response Files

The LumenVox Speech Engine features the ability to log call data. These logged calls, which are saved with a ‘ .callsre ’ extension, can be used for several reasons. They are often referred to as callsre files or response files. Their primary purpose…

8 Noise Reduction Configurations

Noise Reduction Configurations The LumenVox Speech Engine features several configurations in its handling of noise reduction. Noise reduction is accomplished by taking a sample of the background noise in the audio being streamed to the Engine. As long as…

9 Securing Sensitive Data

Data security is an ongoing concern these days, and because LumenVox software is used in a wide variety of diverse applications, including those that process patient information, banking information and other personal or otherwise sensitive data, we have…

10 Services Restarter

Services Restarter Linux installations of the LumenVox Core package include a simple script that can be used to automatically restart the LumenVox daemons should they die for any reason. This script is called lvservices_restarter.sh and is installed to the…

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