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Whether we like it or not, and even with the recent announcement from Microsoft, it will be a long time before passwords are eradicated. However, with the release of LumenVox Authentication Suite 7.1, and the availability of the Windows Pre-Login Password Reset Application, the issue of forgotten passwords and account lockouts will no longer drain resources and productivity for organizations with employees running Windows 7, 8.x and 10.

Aimed at driving down helpdesk costs and empowering employees to quickly self-service, the automated LumenVox Windows Pre-Login Password Reset Application is based on the Windows Credential provider framework and plugs seamlessly into the existing login screen, displaying as an additional user title. With the user interface (UI) language determined by the user’s current windows system settings, from the locked screen, the user can easily follow the prompts to begin the reset or unlock process via three different authentication methods using previously enrolled models:

  1. Voice Callback to a Registered Phone Number:  Selecting the voice option triggers an out of band voice biometric authentication process in which a phone call from the LumenVox engine to the user’s registered phone number is placed. The call and onscreen workflow are synced so the user hears and sees on screen prompts from their locked screen.
  1. Knowledge Based Authentication (KBA) Within the Login Screen:  Selecting the KBA option triggers a pop-up window on the locked screen displaying a question and answer form. Multiple questions must be answered correctly to authenticate.
  2. One Time Password Sent to a Registered Mobile Phone via Text Message (SMS):  Not requiring explicit enrollment, upon selection of the out of band SMS option, a 6-digit one-time password is sent to the user’s registered mobile phone as a text message. The one-time password must then be entered in the pop-up window on the locked screen.

Once the user has successfully authenticated, a temporary password is generated automatically, allowing them to reset or unlock their account in a matter of minutes, 24/7.

Worried that remote employees won’t have access to the solution? The LumenVox Windows Pre-Login Password Reset Application functions outside of a company’s network by using VPN capabilities from the Windows login screen.

To learn more, download our product information sheet and/or contact us today.

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