Technical Support Services
Reduce Development Time and Save Resources
High Quality Support
The LumenVox technical support team is made up of knowledgeable professionals with extensive LumenVox development and support experience.
Accelerate Development
You can’t afford to spend time struggling with speech recognition development. With technical support, you’ll receive timely answers to your questions from experts.
Successful Deployment
The support team is well versed in computer telephony technology
and are available to assist you with:
Questions related to the normal functioning, installation, and configuration of LumenVox software and license deployment.
Issues related to bugs or defects in the normal functioning of LumenVox software (includes supported versions only, which is generally two years from the date of GA).
Help with general LumenVox product questions and reasonable guidance and general recommendations on high level development, voice user interface (VUI) design, and grammar troubleshooting.
Best practices and recommendations.
Support Hours: Monday thru Friday, 8 a.m. – 5 p.m. Pacific Time
Our offices (including technical support) are closed in observation of the following US Holidays:
New Year’s Day – January 1st
Memorial Day – last Monday of May
Independence Day – July 4th
Labor Day – first Monday of September
Thanksgiving Day – 4th Thursday of November
Christmas Day – December 25th
Contact Support
Accelerate your development by calling us at +1 858-707-7700 and asking for “Technical Support.”
Help Documentation
You may find answers to most of your common questions and our Product Documentation in our extensive Knowledge Base, which is available at no charge.
LumenVox Support Details
LumenVox software is sold without maintenance or technical support. Both Maintenance and Support Agreements are strongly encouraged. Technical Support services are available for purchase separately and are provided as a pre-paid service by the hour.
For full details, see the LumenVox Technical Support Guide.