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Speech Automation

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Multi-Factor Authentication

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Technical Support Services

Reduce Development Time and Save Resources

High Quality Support

The LumenVox technical support team is made up of knowledgeable professionals with extensive LumenVox development and support experience.

Accelerate Development

You can’t afford to spend time struggling with speech recognition development. With technical support, you’ll receive timely answers to your questions from experts.

Successful Deployment

Proper technical support is a crucial component of successful speech recognition software deployment and gives you a deeper understanding of the products.

The support team is well versed in computer telephony technology


and are available to assist you with:

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Questions related to the normal functioning, installation, and configuration of LumenVox software and license deployment.

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Issues related to bugs or defects in the normal functioning of LumenVox software (includes supported versions only, which is generally two years from the date of GA).

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Help with general LumenVox product questions and reasonable guidance and general recommendations on high level development, voice user interface (VUI) design, and grammar troubleshooting.

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Best practices and recommendations

Support Hours: Monday thru Friday, 8 a.m. – 5 p.m. Pacific Time


Our offices (including technical support) are closed in observation of the following US Holidays:

New Year’s Day – January 1st
Memorial Day – last Monday of May
Independence Day – July 4th
Labor Day – first Monday of September
Thanksgiving Day – 4th Thursday of November
Christmas Day – December 25th

Contact Support

Accelerate your development by calling us at +1 858-707-7700 and asking for “Technical Support.”

Help Documentation

You may find answers to most of your common questions and our Product Documentation in our extensive Knowledge Base, which is available at no charge.

LumenVox Support Details


 

LumenVox software is sold without maintenance or technical support. Both Maintenance and Support Agreements are strongly encouraged. Technical Support services are available for purchase separately and are provided as a pre-paid service by the hour.

For full details, see the LumenVox Technical Support Guide.

Learn More

 If you have any questions about LumenVox Technical Support, just contact us via the form below. We’d be happy to help!

Get Started with LumenVox Support Today.

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