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Benefits of Adding Speech Recognition to Asterisk, Part 1

Runtime: 3:12

Adding speech recognition to any telephone system can be a good idea, but it's particularly beneficial to users of Asterisk, the Open Source PBX. This video, the first of two parts, discusses the cost and benefits of using speech recognition to help reduce demand placed on live operators. It covers the general rate of return on investing in speech and how this can work to the advantage of Asterisk users.



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