LumenVox Speech Tuner Transcriber
Transcribing speech is an excellent way to analyze how callers interact with the system.
Transcriptions are used to calculate automatic performance measurements such as in–grammar or out–of–grammar rates and recognition accuracy. Good transcripts enable the Speech Tuner to adjust the speech recognition application as needed.
The LumenVox Speech Tuner Transcriber is used to write down every word in a call. The Grammar Tester uses these transcripts in evaluating how well a Speech Engine is interpreting what users are saying.
The Transcription Log allows detailed viewing of all transcripts during a transcription session. The Transcription Log tracks Interaction number, name and transcription description.
We are confident that you will find even more features and resulting benefits from using our Speech Tuner. If you have any questions on