Make a Change, Do the Test, Get the Results
Most tuning tools passively log views calling for changes to be made in the live speech recognition application requiring retesting over a period of time with live callers.
The LumenVox Speech Tuner is able to send changes back through the Speech Engine, simulating the recognition process and evaluating changes instantly. Instead of slow, non–interactive, static tuning, the Speech Tuner enables on–the–fly, highly interactive, dynamic tuning.
What Does the Tester Do?
Evaluate, Rate, or Change Speech Engine Parameters to Optimize Performance
Speech can be evaluated against one or more grammar files similar to how the Speech Engine does in a production speech recognition system. Using the Speech Tuner’s grammar editing tools, a grammar can be adjusted and re–tested to review if changes improve performance. This allows instantaneous grammar changes to improve speech recognition accuracy.
The Speech Tuner rates performance against commonly accepted measures like WER (Word Error Rate). This helps give an accurate picture of details like average confidence scores, correct versus incorrect responses and in-grammar versus out–of–grammar performance.
Performance Rate also provides detailed information about an application’s performance confidence scoring making understanding confidence scores easier. Simple graphs display the range of confidence scores for correct, incorrect, and out–of–grammar responses. The Speech Tuner will even calculate optimal confidence thresholds for a specific menu or application, taking the guesswork out of setting thresholds.
Changing Speech Engine parameters optimizes the Speech Engine performance, further improving the caller experience.
Provides dynamic testing capability to avoid delays caused by the traditionally, difficult and time–consuming task of changing Engine parameters and evaluating its effect on performance.
Speech Engine parameters such as search optimizations, speech end–pointing, and NBest result processing can easily be adjusted and immediately re–tested and re–scored from within the testing component.
We are confident that you will find even more features and resulting benefits from using our Speech Tuner. If you have any questions on