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ConvergeOne

ConvergeOne

ConvergeOne

LumenVox Skills Certified

1-888-321-6227
www.convergeone.com

About ConvergeOne

ConvergeOne is the leading independent integrator of data, communications, collaboration, and customer interaction solutions and services. As one of Avaya’s largest global channel partners, ConvergeOne builds collaborative relationships with strategic technology partners including Microsoft, Cisco, Interactive Intelligence and Unify. This allows for integration with leading-edge hardware, software, and applications into the ConvergeOne solution. ConvergeOne has made a continued effort to invest in staff, training, certifications, and acquisitions that expand their resources, skills, and knowledge.

Become a LumenVox Speech Partner. Apply Below.

Speech Partner Application

10 + 5 =

Enghouse Interactive

Enghouse Interactive

Enghouse Interactive

Certified Platform and LumenVox Skills Certified

About Enghouse Interactive

Enghouse is a leading provider of self-service and live contact center solutions spanning the entire customer service spectrum. The company empowers customers to achieve the best mix of automated and live assistance service with the flexibility to adapt to changing needs and conditions.

Enghouse helps customers create, maintain and continuously improve superior end-to-end service for their customers. With over two decades of pioneering leadership and thousands of solutions deployed globally, Enghouse is a premier provider of enterprise-class contact center solutions for the utilities, financial services, government, high-technology, help desk, consumer products and healthcare industries. Enghouse is headquartered in Markham, Ontario (Toronto) with additional offices throughout Canada, the United States, the United Kingdom, France, Germany, Sweden, Israel, Croatia, Denmark, Norway, India, Japan, Hong Kong, Singapore and Australia.

Become a LumenVox Speech Partner. Apply Below.

Speech Partner Application

4 + 7 =

Forty 7 Ronin

Forty 7 Ronin

Forty 7 Ronin

LumenVox Skills Certified

1-719–445–8054
www.Forty7Ronin.com

About Forty 7 Ronin

Forty 7 Ronin services have incorporated mainstream industry standards and leading methodologies into our practice for the speech industry

We utilize industry recognized development standards including Function Point Analysis, Unified Modeling Language and User Experience Design. We use reusable code templates based on field tested and proven designs. This is not just “Buzzword Bingo.” We have been calibrating our function point model in the speech industry for 10 years. We have successfully used UML in the speech industry, allowing us to model your entire system in one place, to include the IVR, the database and the web services and how they interact. This eliminates the need for chasing three to five different documents.

We specialize in:

VUI Design
Our VUI Designers are experts in analyzing the business use cases, and translating those into call flows designed to guide the caller experience in as few branches as possible. The VUI designer stays with the entire project from Requirements gathering to Implementation. After the application is completed, it is the designer’s job to perform a walkthrough of the user interface, making sure that the finished product matches the intent from a VUI design standpoint.

Grammar Building
At Forty 7 Ronin we specialize in building custom dynamic grammars to meet the customer’s needs. The grammar determines what the caller may utter to the IVR, which will be recognized by the speech engine. Building grammars that work is a little bit art, and a little bit science. Successful speech recognition depends on having the grammar file constructed correctly, for the caller’s situation, so the IVR can understand the caller’s response.

We are experts in crafting an optimizing Statistic Language Model (SLM) and SRGS grammars for your IVR solution.

Transcription
Do you know what people are saying when they call your IVR? Forty 7 Ronin offers one of the fastest and most accurate Transcription services available. Listening to the call is important for determining what is happening in a given call. Additionally, those call listening activities can be paired with log analysis to render data driven enhancements to system performance and user experience. There are a number of services that can be performed at the time of transcription including:

Transcription – Listening to an audio file and writing verbatim what was said.
Demographics – Capturing information about the caller (e.g., gender, native speaker, accents, pitch, ambient noise).
False Rate – Comparing the transcription with the speech recognition log to determine if the utterance was falsely accepted, falsely rejected, or misrecognized.
In/Out of Grammar – Comparing the transcription with the grammars for that dialog state to determine in grammar and out of grammar utterances, then setting a flag accordingly.

Tuning
Think of IVR tuning like this: Why buy a new car when an oil change and tune-up will make your old car roar?

IVR tuning is critical to successful IVR performance and customer satisfaction. We will ensure you’re at the top of your game. Speech recognition projects are complex, especially if they are done right. However, like your car, if you get the right mechanic to spend time on it, small changes can make a big difference and keep you screaming down the road of success.

In an economy like ours, resources are more precious than ever. Regular and Ad Hoc tuning present companies of all sizes the opportunity to move the performance needle in the right direction without needing to completely redesign an application or dialog state. The Forty 7 Ronin have worked on some of the largest natural language speech recognition projects in North America.

Become a LumenVox Speech Partner. Apply Below.

Speech Partner Application

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Inference

Inference

Inference

LumenVox Skills Certified

1-855–300–1219
www.inferencesolutions.com

About Inference

Inference is a global leader in the delivery of cloud–based voice automation technology. Our products empower service providers and their clients to improve customer engagement, reduce costs and maximise productivity.

Our flagship platform, Inference Studio allows service providers to take advantage of the huge demand for rapid deployment IVR and speech recognition solutions, without investment in expensive infrastructure or software development capability. Inference Studio is an easy to use, browser-driven interface, used to deploy solutions from simple inbound IVR to complex pre–routing and outbound services using speech recognition and text–to–speech.

Traditional IVR systems are expensive and complex to implement. Inference delivers a range of simple voice automation products that can be used standalone or in combination to provide an end to end solution. Our solutions are proven to be faster and less expensive to deploy, while providing exceptional business outcomes.

Become a LumenVox Speech Partner. Apply Below.

Speech Partner Application

1 + 7 =

Interactive Northwest, Inc.

Interactive Northwest, Inc.

Inference

LumenVox Skills Certified

1-503–454–1400
www.interactivenw.com

About Interactive Northwest, Inc.

Interactive Northwest, Inc. (INI) develops innovative interactive voice response (IVR), computer telephony integration (CTI), and self-service applications for high-volume contact centers in markets such as government, healthcare, finance, utilities and service industries. A strong commitment to platform expertise, seamless systems integration, and project management excellence uniquely position INI to provide value to its customers. As a long-standing partner in the Avaya DevConnect program and developer of call center speech applications, INI has a deep history in deploying applications on Avaya platforms — making it a reliable partner capable of delivering results that promote the success and profitability of its customers.

Become a LumenVox Speech Partner. Apply Below.

Speech Partner Application

10 + 12 =

InfinityCTI

InfinityCTI

Infinity CTI

LumenVox Skills Certified

1-800–795–1546
www.infinitycti.com

InfinityCTI

InfinityCTI has worked closely with Avaya and its Partners to provide IVR, CTI, CMS, and PBX(CM) development support and solutions. InfinityCTI specializes in customizing telephony software solutions to meet our customer’s needs. InfinityCTI can build customized solutions from the ground up or modify existing solutions to improve your company’s performance and profitability.

InfinityCTI Overview
When looking for a vendor that can provide a wide ranges of services, look no further than InfinityCTI. InfinityCTI can provide services for both IVR development and CTI integrations. If the customer feels they cannot afford to place telephony hardware on their premises, then we can provide a customized hosted solution

InfinityCTI Key Attributes
> Experienced – Our development staff has over 30 years of application development and Call Center integration experience utilizing Avaya IVR / CTI systems.

> Innovative – We turn client “ideas” into workable technological solutions. We like to tell our clients, “If you can dream it, we can build it!” We constantly evolve our products based on the input we get from our client base so there are no issues with “stale technology” solutions.

> Collaborative – We excel at working closely with all levels of our client’s Management Team to ensure the successful delivery of client projects.

> Competitive – Pricing on IVR / CTI products and development can be very expensive. InfinityCTI has worked with ConvergeOne over the years to bring the best solution while at the same time being cost competitive.

> Supportive – Our customer service is second to none. Our philosophy is that the customer is not our client but our partner for life. That is why our customers love us and this separates us from our competitors. We don’t disappear after the sale. All of our customers take comfort in knowing that InfinityCTI will always be there looking out for them long after the product is installed.

Become a LumenVox Speech Partner. Apply Below.

Speech Partner Application

14 + 11 =