Global Cloud Communications Company

This client was looking for a solution to a pressing problem: Customers were complaining of receiving half of the pre-recorded messages, or no message at all. The gap in information flow forced customers to make costly and time-consuming calls that required agent assistance. It increased call volumes and decreased customer satisfaction.

The client recognized the benefits of introducing LumenVox Call Progress Analysis, as they envisioned a more accurate automated outbound calling process, one that did not have to resort to engagement with a live agent.