Speech Automation


Multi-Factor Authentication


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Speech Recognizer

Implemented to Improve User Experience and Call Completion for Financial IVR

Security Service Federal Credit Union (SSFCU)

When it came time to replace an older Avaya Interactive Response platform that featured a DTMF-only IVR, Security Service Federal Credit Union made the decision to add LumenVox speech recognition to an IVR that handles more than half a million calls per month. Their hope was that they would be able to improve the IVR experience, especially for hands free users on mobile phones, and reduce the load on their call center of approximately 200 agents. Read how the LumenVox Speech Recognizer reduced the call load being transferred to agents by 11K per month.

Experience LumenVox Speech Recognizer. Schedule a Demo Today.

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Tuesday, March 12
1pm ET / 10am PT

Ready to drive down help desk costs and reduce support calls? This one hour webinar will focus on the LumenVox Multifactor Password Reset Solution and the benefits it brings to your organization. 

Reserve your spot by entering your email address below and then completing the registration process.   

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