Speech Recognizer
Implemented to Improve User Experience and Call Completion for Financial IVR
Security Service Federal Credit Union (SSFCU)
When it came time to replace an older Avaya Interactive Response platform that featured a DTMF-only IVR, Security Service Federal Credit Union made the decision to add LumenVox speech recognition to an IVR that handles more than half a million calls per month. Their hope was that they would be able to improve the IVR experience, especially for