Strengthening authentication of mobile money channel with LumenVox Active Voice Biometric Authentication
The Client is a mobile operator, pioneering technology in the world of emerging markets. Their latest launch meets a critical need: Within emerging markets, many customers are ‘unbanked’, however, mobile phones usage is prolific and a rapid-growing niche. In response, the Client has recently introduced a Mobile Money solution that will allow customers to easily set up a bank account and make financial transactions digitally. The platform finally offers these customers a financial services solution that enables their active participation in the economy in a safe and secure manner.
Operational cost savings
Streamlined customer process
Robust, remote voice biometric authentication
Company
A multinational mobile telecommunications company, operating in many African and Middle Eastern countries.
Integration Partner
OneVault
Contactable
LumenVox Software
Active Voice Biometrics
Challenge
The company wanted their product to ensure security for all without sacrificing ease of use or adding to the heavy workload of current employees.
Solution
The company worked with authentication solution provider OneVault and their partner Contactable to implement LumenVox Active Voice Biometrics within Contactable’s digital identity platform.
Results
A complete digital customer journey that ticked all boxes: greater security, improved customer experience and strict compliance.
LumenVox Active Voice Biometrics provides convenient and trustworthy user authentication.
The Client recognized the benefits of introducing biometrics – both face and voice. At the same time they envisioned a more seamless, remote and digital process, one that did not require engagement with a live agent or a physical location.
To fulfill the voice biometric component of the process, the client worked with authentication solution provider OneVault and their partner Contactable to implement LumenVox Active Voice Biometrics within Contactable’s digital identity platform. Users are now able to register their voice password with a simple statement: “At [NAME of COMPANY] my voice is my password.” On subsequent calls these registered users can then use this same phrase to quickly validate their identity and secure transactions.
The Client’s Mobile Money solution now features self-service PIN reset using active Voice Biometrics, with fall-back options to facilitate the resetting of PINs in-store or via a mobile app. The next phase of security integration will introduce Facial Recognition.
“We know how valuable remote biometric authentication can be when it’s tailored to a company’s business process. We are thrilled to work
with a client who is not only passionate about innovating but also intent on prioritizing security for their customers. “
Yuren Deokaran, Product Manager, OneVault