About Interactive Northwest, Inc.

Interactive Northwest, Inc. (INI) develops innovative interactive voice response (IVR), computer telephony integration (CTI), and self-service applications for high-volume contact centers in markets such as government, healthcare, finance, utilities and service industries. A strong commitment to platform expertise, seamless systems integration, and project management excellence uniquely position INI to provide value to its customers. As a long-standing partner in the Avaya DevConnect program and developer of call center speech applications, INI has a deep history in deploying applications on Avaya platforms — making it a reliable partner capable of delivering results that promote the success and profitability of its customers.

LumenVox Collaboration – Use Cases

INI Interactive Speech Attendant™ (ISA) 

Powered by LumenVox Automated Speech Recognizer (ASR), ISA provides a highly accurate speech attendant to enrich the customer experience and replace Nuance’s discontinued automated attendant solutions.

For more features, benefits, and information, visit www.interactivenw.com/products/ini-interactive-speech-attendant/