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Speech Recognizer

IVR Based Solution Implemented for Test Results

Home Healthcare Products and Services Provider

A large North American provider of home health care services and products wanted to find a way to make it easier for elderly patients to submit their weekly blood clotting test results. Patient and home health care callers were having difficulty keying in patient identification information using the existing touchtone application and experiencing lengthy wait times while waiting for connection to customer support staff for assistance. Read how the LumenVox Speech Recognizer solution reduced call wait times and improved customer experience.

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