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Speech Recognizer

IVR Based Solution Implemented for a Speech-Enabled, 24 Hour Customer Care Line

Community Health Choice (CHC)

Anticipating increased call volumes for insurance open enrollment, Community Health Choice (CHC) wanted to move their existing customer service application from a touch tone system with active agent support from 8 am to 7 pm to a speech enabled, 24-hour customer care line. Read how the LumenVox Speech Recognizer solution was able to provide a 40% improvement in member satisfaction rates after only 8 months, reduce call wait times, and increase call completion rates.

Experience LumenVox Speech Recognizer. Schedule a Demo Today.

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