Speech Automation


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Speech Recognizer

IVR Based Solution Implemented for a Speech-Enabled, 24 Hour Customer Care Line

Community Health Choice (CHC)

Anticipating increased call volumes for insurance open enrollment, Community Health Choice (CHC) wanted to move their existing customer service application from a touch tone system with active agent support from 8 am to 7 pm to a speech enabled, 24-hour customer care line. Read how the LumenVox Speech Recognizer solution was able to provide a 40% improvement in member satisfaction rates after only 8 months, reduce call wait times, and increase call completion rates.

Experience LumenVox Speech Recognizer. Schedule a Demo Today.

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Tuesday, March 12
1pm ET / 10am PT

Ready to drive down help desk costs and reduce support calls? This one hour webinar will focus on the LumenVox Multifactor Password Reset Solution and the benefits it brings to your organization. 

Reserve your spot by entering your email address below and then completing the registration process.   

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