Speech Automation


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Automation of Membership Renewals, Card Replacement, and Credit Payments Over the Phone.

AAA Arizona

Seeking to reduce labor costs for call center agents and increase selfservice with the automation of membership renewal, card replacement and credit card payment services over the phone, AAA Arizona sought an Interactive Voice Response (IVR) vendor with extensive experience with call routing, VUI design, speech automation, service-oriented architecture integration, industry (PCI) compliance, user experience optimization, and cross-functional project management. After a careful evaluation, AAA Arizona selected San Diego-based InfinityCTI to develop the system and operate it as a hosted service.

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