Your employees and customers have a busy life as it is. Save them the struggle of remembering security questions, pins, and having to call your help desk. Now, you’ll have the tools to let them manage and reset their password on their own.

Resolve any password reset calls to your help desk quickly through the assisted web interface. Now your team will be able to easily look up the caller’s profile, authenticate the caller and reset their passwords in a matter of minutes.

Quickly deploy the LumenVox ADP (Application Delivery Platform) workflow with either touchtone authentication or biometric voice print verification. Alternately, integrate seamlessly with any existing IVR system using SIP, or for deeper integration, web services are available.

About 30% of calls to most help desks are for routine password resets, each of which costs an average of about $35 (including both lost employee productivity while locked out and the help desk response time) to resolve. By automating this process, you immediately begin to save the money and time your team was spending answering each request.