Lucy, Envision, and Linc are now part of Capacity!

Say So Long to Nuance. Upgrade with LumenVox.

Stay on-premise and improve your speech technology’s accuracy and experience with LumenVox by Capacity.

Trusted by the world’s leading companies

LumenVox Partner Avaya

Say So Long to Nuance. Upgrade with LumenVox.

Stay on-premise and improve your speech technology’s accuracy and experience with LumenVox by Capacity.

Trusted by the world’s leading companies

LumenVox Partner Avaya

Nuance On-Premise End-of-Life: the Need to Act Fast

Nuance will no longer provide on-premise support in 2025. That means businesses with heavy compliance demands, such as healthcare and financial services companies, must find an alternative — and fast.

LumenVox by Capacity: the Perfect Nuance Replacement

LumenVox by Capacity is an upgraded, on-premise alternative to Nuance, offering Automatic Speech Recognition, Call Progress Analysis, Text-to-Speech, and Voice Biometrics solutions. Create powerful, highly accurate voice-driven experiences with technology that seamlessly slots into your voice technology stack.

Use LumenVox by Capacity’s advanced technology to grow your speech environment seamlessly. Serve your speech needs with a single global language model for 20+ languages and many regional dialects.

Why LumenVox?

On-Premise

Keep your data secure and meet the most stringent compliance requirements with our on-premise solutions built with modern architecture and deep neural networks.

Superior Recognition

LumenVox by Capacity offers real grammar support for on-premise speech technology. This support means superior accuracy and semantic processing.

Highly Compatible

Keep your surrounding voice technology. LumenVox by Capacity has deep integrations with dozens of voice platforms.

Hear What our Partners and Industry Analysts are Saying about LumenVox

“Including LumenVox voice technology means we’re able to offer very strong authentication at reasonable prices and for both our organisations to benefit from our respective ecosystems."
Grant Crow
CEO at SmilePass
“Our customers include the largest and most successful brands worldwide who depend on us to meet their business objectives and provide outstanding customer experiences. We are seeing the demand for speech as part of the customer experience accelerate across many industries, but especially in financial services. LumenVox has proven to not only be a great partner, but they are able to help us deliver high performing, speech-enabled solutions at scale and deliver large ROI.”
Jason Herrera
Global Client Director, Financial Services at Avaya
"One of the keys to Lumenvox’s success is the broadening of its core portfolio while pivoting to be a more product-focused company. This has doubled LumenVox’s reach and allows the company to market core technologies embedded in a variety of provider platforms or be sold as white-labeled solutions."
Nancy Jamison
Industry Director at Frost & Sullivan
“We're excited to bring the capabilities of LumenVox’ products to our customers. Speech interfaces are of critical importance to our customers, as they enable easy to use interactions that increase customers’ usage and acceptance of automation.”
Michael Hentges
CTO at Digital DataVoice

LumenVox Use Cases

It’s time to put solid technology to good use in voice and speech scenarios.

Answering Machine Detection

Enrich customer communication, lessen client handling times, and reduce inbound calls with proactive and extraordinarily accurate outbound phone messages using LumenVox’s Call Progress Analysis (CPA) and Voice Activity Detection (VAD) technology.

Contact Center​

Highly-accurate speech recognition with voice biometrics and outbound messaging help you deliver an amazing end-to-end customer experience.

Conversational AI​

Fulfill your biggest business needs with conversational AI-powered applications (including chatbots) to keep you on the cutting edge.

Transcription

Stay efficient, secure, and accurate, using LumenVox’s Transcription Engine, fully equipped with an unconstrained grammar--Statistical Language Modeling (SLM) for any natural language application.

Join 2,000+ others creating extraordinary voice experiences with LumenVox

LumenVox Partner Avaya
Allianz LumenVox Customer