UX Magazine Contributor

INI IDReset™ Optimized for LumenVox Automated Speech Recognizer

Tualatin, OR, October 27, 2014 – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice recognition (IVR) and contact center integration software, today announced that INI IDReset™, a self-service password reset solution, offers seamless integration with the most recent versions of the LumenVox Text-to-Speech (TTS) and Automated Speech Recognizer (ASR).

"This suite of applications opens up new avenues for INI, LumenVox, and our valued business partners to expand into the IT Helpdesk market with a very compelling offer," said Gary Van Gordon, Vice President of INI. "Numerous studies over the last decade have shown that the typical helpdesk can shave 20-30% off their annual budget by automating the password reset process."

"INI IDReset is a well designed, highly configurable offering that provides self-service password reset capabilities for the Helpdesk. It supports multi-channel access via the web or speech recognition enabled phone self– service. Having seen many products in this space, this is one of the most robust and flexible offerings of its kind," stated Jeff Hopper, Senior Director, Client Services at LumenVox.

INI IDReset allows users to reset their Active Directory passwords by website or by phone without the assistance of a helpdesk agent. The highly secure voice interface uses LumenVox speech recognition technology to capture responses to a series of dynamic, personal challenge questions created by the user during enrollment. After the user has been authenticated, a temporary password is generated and provided to the user. The voice application also leverages LumenVox TTS to speak variable information, such as an alphanumeric user ID, to the caller. INI IDReset is preconfigured for LumenVox; once deployed, administrators simply configure the desired number of challenge questions and the application is ready to receive user calls.

"INI is a valued partner for LumenVox with an expertise and experience in designing and deploying Automated Speech Solutions," added Lisa Cowan, VP Sales and Business Development of LumenVox. "Our partnership with INI demonstrates how LumenVox fully delivers on our strategy to speech-enable high quality, partner developed solutions for the Self Service market."

"LumenVox has been an invaluable resource and partner in shaping the voice component of INI IDReset," stated Maria Simonton, Director of New Product Development at INI. "The pinpoint accuracy of the speech recognizer ensures a very natural and satisfying experience for callers, which is the hallmark of our commitment to our partners and their customers."

About Interactive Northwest, Inc.

Interactive Northwest, Inc. (INI) develops innovative interactive voice response (IVR), computer telephony integration (CTI), and self-service applications for high-volume call centers in markets such as government, healthcare, finance, utilities and service industries. A strong commitment to platform expertise, seamless systems integration, and project management excellence uniquely positions INI to provide value to its customers. As a long-standing partner in the Avaya DevConnect program and developer of call center speech applications, INI has a deep history in deploying applications on Avaya platforms—making it a reliable partner capable of delivering results that promote the success and profitability of its customers. For more information, call +1.800.732.3236 or visit www.interactivenw.com

About LumenVox

LumenVox is a speech automation software company providing core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuner, and natural language solution support. Based on industry standards, LumenVox Speech Software is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. LumenVox technology provides tools for effectively connecting and communicating with users, increasing user satisfaction, and improving employee productivity. For more information, call +1.858.707.7700 or visit www.lumenvox.com

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