UX Magazine Contributor

LumenVox Announces Version 2.0
of the Speech Assistant

San Diego, CA (MAR 24, 2005) — LumenVox, the award-winning speech recognition software company, announces the availability of the Speech Driven Assistant Version 2.0, which integrates seamlessly with Vertical Communication's (formerly Artisoft) TeleVantage. LumenVox has speech-enabled numerous features to provide all callers hand-free and numeric-free phone interactions.

New features in Version 2.0 include additional functionality in voicemail, email, and administrative options. Users can now utilize speech to access and place an outbound call to any of their TeleVantage personal or company contacts. New email features include the ability to retrieve, reply to, and manipulate mail located on Microsoft Exchange, iMap, and POP3 servers and to forward that mail to other addresses that are stored in global and/or personal address books. TeleVantage administrators can also configure their databases remotely for easier access.

The Assistant integrates seamlessly with TeleVantage to speech-enable the name directory, allowing all callers to have hands-free and numeric-free phone interactions. It allows for alternate names, nicknames, and various spelling and pronunciations to be recognized. In addition, this solution enables users to retrieve, reply, and manipulate email, navigate voicemail, and access IVR applications.

TeleVantage is an open-systems IP-PBX that delivers unprecedented communications capabilities to medium-size businesses, branch offices and call centers. The flexible software-based feature set, including intelligent call management, unified messaging, automatic call recording, graphical desktop call control and the comprehensive TeleVantage Call Center, is easy to customize and administer, allowing businesses to dramatically improve customer service and employee productivity.

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