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In response to COVID-19 and its burden upon our customers, we wanted to do our part. As of today, LumenVox Advanced Speech Recognition (ASR) customers who have a maintenance agreement can use up to a 50% increase of their current ASR license volume, at no additional cost, for 60 days.

It’s imperative to stay connected to your customers right now. During this uncertain time, LumenVox remains flexible and committed to serving our partners and customers, making sure your service remains seamless, as demand and dependency upon remote channels increases.

“We hope that this flexibility to our licensing allows for increased automation and alleviates some of the contact center stress we are experiencing during COVID-19. This is just one way we can help come together and support one another.”

-Edward Miller, CEO of LumenVox.

This free bursting also demonstrates our commitment to both outstanding customer service and meaningful support, from speech application development to deployment and daily use.

LumenVox ASR is a software solution that converts spoken audio into text. Its ability to recognize naturally spoken language and its tuning flexibility set the technology apart as an industry standard. With LumenVox ASR, user experiences improve, and completion rates rise. To accompany this technology, we provide a wide selection of licensing options, including per-port, monthly subscription, use-based, bursting and Software as a Service (SaaS).

LumenVox is also directly addressing one of the major issues resulting from COVID-19, a spike in fraudulent attacks on contact centers, with Fraud Scanner, a voice-based fraud detection tool. Learn more about this fraud detection strategy here.

To further discuss your licensing needs, or to inquire about any of our solutions, contact a service representative here.

You can read a message from our CEO further detailing our response to COVID-19 here.

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